Senior Implementation Manager, Yotpo
+ Equity in options
3 days a week in office
eCommerce marketing platform
Be an early applicant
eCommerce marketing platform
501-1000 employees
Be an early applicant
+ Equity in options
3 days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- We are looking for motivated team members who have strong communication and project management skills, a passion for delivering success, and an interest in problem-solving with a solutions oriented mindset
- 3+ years of successful experience in client management/implementation/strategy/consulting
- Excitement and enthusiasm tackling complex, cross-functional challenges and operating in ambiguity
- Self-starter who is as comfortable working on their own as well as part of a wider team
- You have an advanced understanding of SaaS, explaining value narratives to client stakeholders, and complex integrations
- Experience working with large, strategic brands
- You’re an excellent relationship manager and excel talking to VP- and C-suite leaders
- Ability to collaborate effectively with cross-functional teams, including Sales, Partners, Product and Delivery
- You can effectively project manage and create organized plans that ensure customer success post-onboarding
What the job involves
- As an Senior Implementation Manager, you will be responsible for guiding our Mid Market and Enterprise customers through one or more of Yotpo’s product setups, including: building initial program strategies or campaigns, integrations, training, testing, and project management
- Responsible for guiding customers through one or more of Yotpo’s products setup, training, and initial program launch
- Consistently onboarding complex accounts with exemplary customer experience, efficiency, and proactivity
- Demonstrates strong communication skills internally and externally, is able to tailor communication to different stakeholders within an organization (day to day POC through C-suite), and offers high touch service when required
- Strategic problem solver who can grow and optimize the Yotpo onboarding experience and process for our most strategic upmarket merchants
- Manage escalations independently and thoughtfully, developing a plan of action and engaging external parties only when appropriate
- Act as liaison and champion between customers and Yotpo leadership team (Product, Partners, Marketing, Sales, Delivery, Customer Success) to actively identify roadblocks and solutions during onboarding
- Proactively identifies potential challenges and recommends viable solutions to internal challenges or roadblocks to ensure all stakeholders are working in lock-step on top accounts and escalations
- Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
- Mentors new team members across the GTM org and contributes to the development of best practices, resources, and training across the team
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimized management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalize well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $435.1m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company values
- Glow Up
- Make the World Better
- Flex
- Bring Your Whole Self
- Casual Everyday
- Passionate
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Tomer Tagrin
(CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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