Onsite IT Engineer, Wavenet
1st/2nd Line Support
3-4 days a week in office
Managed service and security provider
Be an early applicant
Managed service and security provider
101-200 employees
Be an early applicant
3-4 days a week in office
101-200 employees
Company mission
To provide simple, secure solutions to real business challenges.
Role
Who you are
- We want someone who’s passionate about tech and takes pride in delivering great service. You’ll thrive in a professional corporate setting, stay calm under pressure, and enjoy solving problems
- Minimum 12 months' experience in an IT support or service desk role
- A professional, positive, and customer-centric attitude
- Excellent communication skills – face-to-face, over the phone, and in writing
- Strong organisational skills with the ability to multitask and prioritise effectively
- A proactive and independent approach to troubleshooting and problem solving
- High attention to detail and methodical documentation habit s
- Windows 7/8/10/11 operating systems support
- Microsoft Office (including Office 365)
- Active Directory – user and group management
- Microsoft 365 admin (Exchange Online, Teams, OneDrive, SharePoint)
- Knowledge of networking basics – TCP/IP, DNS, DHCP, LAN/WAN
- Hands-on experience with Windows Server (2012–2022)
- Experience supporting desktop hardware, printers, and monitors
- Familiarity with AV equipment and meeting room technologies
- Exposure to Virtual Desktop Infrastructure (VDI) – desirable
- Microsoft certifications such as MD-100, AZ-900 – desirable
What the job involves
- At Wavenet, we’re helping businesses across the UK stay connected, secure and productive through cutting-edge IT and communication services. We are offering an exciting opportunity for a skilled and customer-focused Onsite IT Engineer (1st/2nd Line Support) to deliver outstanding support directly to a key client
- This is a highly visible role based onsite, where you'll be the face of Wavenet IT – solving problems, enabling productivity, and contributing to continuous service improvement
- Provide first-class desk-side and remote support for 1st and 2nd line issues
- Deliver exceptional service across user onboarding, offboarding, and lifecycle management
- Troubleshoot and resolve hardware, software, and network-related problems
- Support desktops, laptops, mobile devices, printers, and meeting room AV equipment
- Log and manage incidents using ServiceNow, ensuring accurate documentation and timely resolution
- Administer Active Directory and Office 365 accounts, permissions, and security policies
- Assist with IT projects, cyber security awareness campaigns, and infrastructure tasks
- Build, image, and deploy end-user devices to corporate standards
- Support VDI and Windows Server environments
- Maintain IT documentation and knowledge base articles
- Work closely with our remote service desk team to provide a seamless support experience
- Be proactive in improving IT support processes and customer satisfaction
Salary benchmarks
Our take
Wavenet is one of the UK;s leading manged service providers, offering businesses everything from cloud and cybersecurity solutions to telecoms and intelligent networking. With over 22,000 customers, its helping organisations stay connected and ready for the future.
Following its merger with Daisy Corporate Services, Wavenet is now the UK's largest managed service providers (not to mention, it's also been named one of the UK's Best Workplaces in Tech). This coupled with strong partnerships puts the company in a very promising position for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2015
$53.1m
GROWTH EQUITY VC
Total funding: $53.1m
Company benefits
- Hybrid working
- Electric car scheme
- 25 days' holiday: 28 days after three years of service
- Referral bonus
- Employee assistance programme
- Cycle-to-work scheme
- Company pension scheme
- Enhanced maternity and paternity pay
- Benefits platform: With exclusive discounts and offers
- Living wage employer
Company HQ
Blythe Valley Park, Solihull, UK
Leadership
Philip Grannum
(CEO)Initially joined the Wavenet team as CCO in 2018 and became CEO in 2024. Previously an Executive VP of UK at Interoute, an EMEA Managing Director of Cloud, Security & UC Services at Easynet Group, Director of Cloud & Managed Services at SCC, and CEO at Thus.
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