Staff Software Engineer, Ada

CA$152.3-210.7k

+ Generous stock option plan

AWS

Python

DynamoDB

Datadog

Expert level

Remote from Canada

Chatbot AI customer experience solution

Job no longer available

Chatbot AI customer experience solution

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Job no longer available

CA$152.3-210.7k

+ Generous stock option plan

AWS

Python

DynamoDB

Datadog

Expert level

Remote from Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

10+ years of experience as a backend/or full stack Developer
Proficient with backend technologies (Python and AWS are assets)
Strong understanding of distributed cloud systems architecture, serverless computing, and relevant technologies
Experience leading and managing complex software development projects with autonomy
Experience working with public APIs to build reliable third-party integrations
Experience providing mentorship, coaching, and technical leadership to development teams
Experience designing and implementing scalable, highly available, and resilient software systems
Experience with instrumentation and monitoring of distributed systems. Datadog experience is a plus
Strong understanding of non-relational databases such as DynamoDB including performance optimization
Strong communication skills for stakeholders at all levels
Self-starter, problem solver and strong communicator

What the job involves

Execute on our ambitious Ada integration roadmap through long-term technical exploration and planning
Be hands-on in building features, solving scaling and reliability challenges
Provide expertise to identify areas of opportunity / innovation and help level up our current development practices
Mentor / coach the team on technical and process improvements and foster collaborative community
Ensure the team is providing a scalable and maintainable platform for integrations
Raise the bar for technical excellence with a commitment to quality and reliability

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer & Developer)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

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