Support Engineer, SingleStore
Cloud-native database
Be an early applicant
Cloud-native database
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To spark creativity, inspiration and evolution among every maker in the world.
Role
Who you are
- 4+ years of advanced customer-facing technical support experience
- Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization
- A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding its limits, hands-on with Linux, checking utilization of system I/O, measuring network throughput, and are comfortable navigating large log files. Familiarity with Kubernetes and past Testing/QA experience
- Experience with a scripting or coding language. Whether it’s Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving and be able to navigate through our code base
- Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and maintain distributed applications and services across multiple machines Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure
- Strong written and verbal English communication skills. Have the ability to explain technical concepts to a wide range of end-users
What the job involves
- This Support Engineering role skews far more towards engineering than typical technical support as you will need to delve into database internals and memory allocators, investigate Linux and host-related configurations, and diagnose SQL query behavior, all in the name of resolving complex database issues
- Our Support Engineers are constantly learning a wide range of customer systems and technical concepts and are thrilled by the new and exciting challenges that they encounter on a regular basis
- To accurately identify the source and solution of an issue, this team will take the time to learn about the customer’s business and systems while helping to improve their fundamental SingleStore and database operational knowledge
- This often requires additional research and time spent on learning new technologies and tools outside of SingleStore while also being deeply engaged with multiple departments including development teams, query performance engineering, product management, infrastructure SREs, etc
- Working hours: 8:00 AM ET – 6:00 PM ET
- This is a weekend support role with a 4-day workweek, scheduled from Thursday through Sunday
- The role consists of four 10-hour shifts per week
- Monday, Tuesday, and Wednesday are designated days off
- Participation in the on-call rotation is required, which may include weekends and holidays
- Provide email and live technical support to our enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages
- Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to the appropriate Engineering team
- Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current issues a customer may be facing
- Work to streamline and improve various Support and Engineering processes and tools, author new internal run-books or public documentation, and help the team continually improve efficiency and effectiveness
- Ensure customers have a positive support experience during every interaction
Our take
Organizations today are swimming in data, which can be difficult to manage. SingleStore provides a converged data platform for transactions and analytics, which organizations can use to process and analyze their most important time-critical application workloads.
The company can ingest and transform millions of events per day while also analyzing billions of rows of data using standard SQL, while its users can query the records in real-time. The hybrid architecture and speed of its technology are what differentiates it from competitors such as Oracle and SAP.
The vision for the company is the ability to access data anywhere, even beyond the SingleStore platform, through global federated access. In 2025, the company was bought by private equity house Vector Capital Management, a development which leads it into a new phase of innovation and growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Oct 2022
$30m
SERIES F
Jul 2022
$116m
LATE VC
Total funding: $414.3m
Company benefits
- Customize a benefits plan that include health, dental and vision that best fits you and your family
- Flexible time off, sick and parental leave programs, plus company holidays
- As a privately held company, we strive to give meaningful stock grants through our equity program
- Fitness subsidy, Modern Health App Subscription, Team Happy Hours and events
- Home Workstation. We provide the laptop, you design your home office any way you want it with a $500 equipment stipend
- Matching Charitable Donations. Corporate donation matching to charitable organizations with 1-week of paid volunteer time off
- Work remotely if it makes sense for you, your position, your team, and the company
- Commuter benefits
- Monthly cell phone and internet stipend
- Food perks
- 401k
- Fertility & Family Formation reimbursement
- FSA and team events and company offsites
Company HQ
China Basin, San Francisco, CA
Leadership
Raj Verma
(CEO)Joined SingleStore at the CEO in 2020. Prior to that, they were Co-CEO at MemSQL and CSO/COO/CRO at Apttus. They also worked at TIBCO Software for 5 years in a number of roles, including COO.
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