Data Analyst, Zeelo

• Bachelor’s degree in a quantitative field. Advanced degrees are a plus
• At least 2 years of previous experience working in a role with a strong business intelligence, insights, or analytics component
• Demonstrated experience working with business processes, defining problems, crafting and launching solutions, and practicing continuous improvement. Experience with process improvement frameworks and/or project management frameworks is a plus
• Proficiency in SQL
• Experience creating data products with Looker, Tableau, PowerBI, or similar data visualization software
• Experience with ETL pipelines or data warehouses
• Experience building unit tests or working with testing frameworks
• Ability to effectively convey complex data insights to non-technical stakeholders
• A passion for sustainability, technology, and improving mobility

Desirable

• In this role, you will lead the charge in extracting value from data by creating useful data products that drive efficiencies and better decisions across Zeelo and its clients
• In addition, you will help Zeelo’s Data Team become the center of excellence on data and responsible for educating other teams, establishing best practices, and facilitating knowledge sharing on data-related matters across the company
• Zeelo has many rich data sources about its routes, trips, vehicles, tickets, riders, and more
• You will use a variety of tools to work with this data and ultimately deliver products such as dashboards, reports, and models
• You will also help build, configure, and apply artificial intelligence systems to business problems
• Zeelo’s data maturity is growing, and you will help incorporate advanced analytics tools into the business effectively
• We’re a fast-moving transit-tech business with plenty of exciting challenges—a quickly scaling business, data-hungry customers, and the chaos of a real-world transit operation
• If you thrive in an environment where you can make a real impact, we’d love to chat
• Work with transportation data including location data, scheduling data, ridership data, and financial data
• Design, build, and maintain business intelligence dashboards for purposes such as performance management, business strategy support, operational support, cost analysis and pricing strategy
• Understand Zeelo’s business processes, identify and define problems, and come up with data-driven solutions that solve problems and add value
• Perform ad-hoc analysis for business decisions and client requests
• Analyze opportunities to make bus deployments more efficient and make recommendations accordingly
• Use data to monitor whether service-level agreements (SLAs) are being adhered to and assist Zeelo in staying in adherence with its SLAs
• Work with data engineering to develop data infrastructure to power accurate and efficient analytics
• Help build, configure, test and deploy artificial intelligence technology (machine learning models, large language models) within the business
• Be a champion of data and analytics within the company, educating team members and supporting data use throughout the business