Senior Product Manager, Judge.me
Reviews Product
£75-90k
Shopify
Senior and Expert level
London
2+ days a week in office
Re-building trust between merchants and consumers
Be an early applicant
Re-building trust between merchants and consumers
21-100 employees
B2BMarket researchCustomer serviceBusiness IntelligenceSaaSMobile
Be an early applicant
£75-90k
Shopify
Senior and Expert level
London
2+ days a week in office
21-100 employees
B2BMarket researchCustomer serviceBusiness IntelligenceSaaSMobile
Company mission
A World Trading With Confidence.
Role
Who you are
- If you thrive in environments with high ownership, high standards, direct communication, and real accountability, you’ll do well here
- 5+ years as a Product Manager, with proven experience owning and scaling a core, high-impact B2B SaaS product
- Product experience in the Shopify, e-commerce, or marketplace ecosystem
- Strong systems thinking, with the ability to define clear technical product requirements and reason about trade-offs
- Data-driven, with experience conducting both quantitative and qualitative research, and partnering closely with engineering and data teams
- Strong product judgement and prioritisation skills across complex trade-offs
- UX-sensitive and detail-oriented, with a high bar for product quality
- Excellent written communication skills (PRDs, specs, decision docs)
- Operates with startup-level autonomy and full accountability
- Sets direction clearly and executes decisively
- Forms strong opinions, defends them with clear reasoning, then moves forward
- Outcome-obsessed, resilient, and effective under pressure and ambiguity
What the job involves
- In this role, you’ll execute the product strategy set by the CEO, focusing on delivering high-impact solutions for merchant use cases across a mature, high-traffic product
- You’ll focus heavily on shaping clear delivery requirements, prioritising work, and ensuring features are rolled out reliably and at scale
- While the role isn’t about exploring entirely new problem spaces, it demands strong product judgment. You’ll rely on market research, user feedback, and data to make thoughtful prioritisation decisions within an established ecosystem
- You’ll be accountable for how the Reviews product performs in production — improving trust signals, conversion, and retention, while safeguarding reliability, data integrity, backward compatibility, and merchant confidence
- As Senior Product Manager for Reviews, you’ll take responsibility for the product that defines our reputation and long-term business success
- This is not a “standard PM role,” Judge.me operates with a strong founder-led philosophy and startup mindset that shapes how we build, prioritise, communicate, and execute
- It has been proven over time, it enables speed and quality, and it’s non-negotiable. Within this environment, you’ll be expected to take ownership, make hard trade-offs, and lead disciplined, customer-led and data-led execution across a complex, high-scale product surface where edge cases and regressions matter
- Own the Reviews product area end-to-end, operating within a defined strategy across discovery, delivery, iteration, and optimisation
- Execute clear product direction and north-star outcomes aligned with trust, adoption, conversion, and retention
- Lead customer, merchant, and market discovery to identify high-impact problems and opportunities
- Translate strategy and insight into clear, actionable requirements that engineering and design can execute against
- Drive prioritisation and hard trade-offs across scope, speed, UX, technical constraints, and business impact
- Own problem definition end-to-end, including edge cases, failure modes, rollout strategy, and safe evolution within an existing platform
- Balance pragmatic delivery with long-term product quality, scalability, and maintainability
- Partner closely with Engineering, Design, Data, Support, and Growth to drive measurable outcomes
- Own measurement of impact across activation, adoption, engagement, conversion, retention, and revenue
Application process
- CV Review
- Intro Call with People Operations
- Interview with Head of Product + Design Team
- Final Conversation with the CEO
- References + Offer
Salary benchmarks
Our take
Founded in 2015, Judge.me is a review software provider enabling e-commerce brands to collect and display customer reviews. By showcasing this form of social proof, stores and businesses can increase sales and consumer confidence by leveraging authentic user-generated content (UGC) to boost conversions, traffic, and engagement.
Whilst there are other players, including Yotpo and Loox, Judge.me boasts an affordable and simple payment plan for its 500,000+ customers. The company holds the "Built for Shopify" status and continues to play a key role within the Shopify partner ecosystem
Steph
Company Specialist at Welcome to the Jungle
Meet the team
11 people
Daniela Mut, Senior Software Engineer
Our mission
We build the engine behind 500,000+ merchants' trust, developing, testing, and optimising the product to ensure reliability and value at scale.Insights
Company
Funding (1 round)
Nov 2011
$0.1m
SEED
Total funding: $0.1m
Company benefits
- Competitive, market-aligned salary
- Team-based monthly bonus, linked to Use-Case Solutions outcomes
- Hybrid working (London office + work from home)
- Remote work flexibility, including up to 4 weeks per year working from anywhere (available after probation)
- Private health insurance through Vitality (optional, post-probation)
- Company pension scheme with salary sacrifice options
- Financial wellbeing support via Mintago
- Generous holiday allowance plus UK bank holidays
- MacBook Pro and all necessary equipment provided
- Employee discounts through Perks at Work
- Office perks, including weekly team lunches, snacks, and regular dinners
- Regular socials and team events
- Dog-friendly office environment
Company values
- Work Hard and Be Dependable. Trust is built in the details. We deliver on every commitment, no matter how small, because we believe every interaction matters. Our consistency creates confidence for everyone in the commerce ecosystem
- Always Improving. The world of commerce never stands still – and neither do we. Our product will continuously evolve by learning directly from our community and market demands. This mindset ensures we're always moving forward, together
- Be Open. We thrive on diverse perspectives and honest dialogue. By approaching challenges with curiosity and receptiveness, we learn from each other and build better solutions together
- Be Down to Earth. Real connections matter. We believe in authentic, straightforward communication that makes everyone feel valued and understood. By staying grounded, we create an environment where genuine relationships flourish and trust naturally grows
- Teach what you Know. Knowledge multiplies when shared. From mentoring teammates to supporting our community, we believe that openly exchanging expertise and insights helps everyone succeed
Company HQ
London, UK
Articles
Leadership
PJ Celis
(Founder & Chairman)Previously Head of Marketing at DocDoc Pte. Ltd.
People progressing
Anna started as a Data Scientist in 2021, before moving into Product Management in 2022. She has since been promoted to Lead the function as of July 2024.
Fabrizio joined as Head of Marketing in July 2024 and was quickly promoted to Chief Growth Officer in January 2025.
Shiny originally started as a Customer Support Agent in Vietnam in 2020, before becoming the Vietnam Team Lead in the same year. She is now Head of Support!
Diversity, Equity & Inclusion at Judge.me
- At Judge.me, we are inspired by the diverse and unique backgrounds and perspectives of each and every one of our team. We always hire the best candidate, regardless of their age, identity, or background. We are proud to have a super diverse workforce and employees from a wide variety of backgrounds and experiences.
Share this job
View 1 more job at Judge.me