Customer Success Manager, MarqVision
North America
Office located in West Hollywood, CA
IP protection platform
Open for applications
IP protection platform
101-200 employees
Open for applications
Office located in West Hollywood, CA
101-200 employees
Company mission
To protect creativity and innovation with technology that allows brands to automatically monitor and protect their IPs.
Role
Who you are
- 3+ years of relevant Customer Success and/or Account Management within SaaS field in the US Market
- Proven experience with owning customer’s renewals and expansions
- Experience in leading junior members as a team lead or senior
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand the manner
- Native English and secondary language is always plus
- Strong written and verbal communication skills in English, as well as business and technical acumen
- Have a positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
Desirable
- Be a great team player
- Understanding of the software development lifecycle, legal tech, SaaS and/or related field
- Enterprise Account Management and Customer Success Management experience in North America
- Productivity tools implementation experience (e.g. Project management tools, BI, others)
What the job involves
- This role is a part of a US sales team
- Account Managers/Customer Success Managers at MarqVision are self-motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders
- They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value
- Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
- Serve as the trusted point of contact for MarqVision customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
- Collaborate with the MarqVision Sales, Operation, Product teams in strategizing your accounts’ growth
- Proactively engage each account to identify risks and to ensure that every MarqVision functionality and offering is being leveraged, maximizing the value of each MarqVision subscription
- Develop and maintain strong relationships at all levels within the customer organization
- Execute Business Reviews, training, check-in calls, and feature implementation
- Assess client health and develop strategies to mitigate churn with proactive health plans
- Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
- Partner with engineering teams in architecting and orchestrating customer requests
- Working closely with Engineering, product management, customer support, and sales teams
- Establish and maintain relationships with key stakeholders to promote internal advocacy
Application process
- Please submit all documents as a PDF file
- The interview process is as follows
- Screening Interview > Team Interview > Leadership Interview > Final Interview > Background check
- The interview process is subject to change
- This is a full-time position, and after a 6-month probationary (trial) period, a decision will be made to offer the position
- If the documents you submit are untrue, your acceptance or offer of employment may be canceled
Our take
E-commerce marketplaces have significantly fueled the rise of counterfeit trade by enabling quicker shipments and expanding access to a truly global customer base. This issue was further magnified during the pandemic, escalating into a nearly $5B global problem that major brands cannot effectively address through manual monitoring alone. Enter MarqVision, part of a new wave of startups leveraging AI to combat this challenge.
Employing advanced AI and natural language processing, the MarqVision platform sans various marketplaces for counterfeit products and streamlines the anti-counterfeiting process to promptly remote these unauthorized items. SDetting itself apart from smaller competitors like Counterfake and Visua, MarqVision concentrates its efforts on Asia-backed marketplaces. Recognising Asia as a major source of counterfeit goods, this focus has enabled MarqVision to secure partnerships with heavyweight clients such as Ralph Lauren, Miele, and Pokémon.
Backed by investments from industry giants SoftwBank and Y0-Combinator, along with participation in the prestigious LVMH accelerator program, MarqVision, despite its relative youth, has garnered substantial market confidence. This support positions it to emerge as a key player in addressing the escalating urgency of the counterfeiting issue, establishing itself as a leader in the evolving landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2024
$16m
SERIES A
Aug 2022
$20m
SERIES A
Total funding: $45.6m
Company benefits
- Health, dental, and vision insurance
- Generous paid time off
Company values
- Obsess over customers: The customer is the beginning and the end in every decision we make. We must keep their needs front and center in all we do
- Move with urgency and focus: We treat slow action and lack of focus as a threat to survival. A bias for action speed s our learning and delights our customers. Laser-focus on what matters most and prioritize ruthlessly
- Deliver impact with grit: We deliver impact in a timely fashion. We don't confuse long hours or efforts with impact. We finish what we start. We take our results personally, and we deliver at high standards, despite the odds
- Aim high and find a way: We are high achievers who do not tolerate mediocirty. We aim for jaw-dropping results and work backward from there. Goals are often set to what seems impossible. We drive any change necessary to deliver the outcome
- Hate waste: We find ways to do more with less. Constraints breed resourcefulness and invention. There are no extra point fs for growing headcount, budget size, or expense
Company HQ
Central LA, Los Angeles, CA
Articles
Leadership
Mark (Insup) Lee
(CEO)A Harvard law graduate who then worked as a McKinsey Consultant, before taking up an EVP and Head of Product position at HonestFund.
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