Legal Counsel, Eptica
More information about location
Customer engagement management software
Job no longer available
Customer engagement management software
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To act as an extension of customer service teams by helping them develop customer relationship strategies, deliver high-quality, quick and personalised interaction with your customers.
Role
Who you are
- Must be qualified in a European jurisdiction, with a minimum of 3-5 years’ post-qualification experience
- Practice experience with technology businesses in the UK, France, Italy, Scandinavian or DACH regions would be an asset
- Bilingual with proficiency in both English and any/all of French., German, Portuguese or Spanish
- A minimum of 3 years' experience in reviewing and negotiating commercial contracts in the technology sector
- Must be legally authorized to work in the country of residence without requiring sponsorship
- Candidates with experience in cross-cultural, cross-border, and multi-jurisdictional environments will be preferred
What the job involves
- Enghouse is looking for an experienced lawyer/contracts manager to join the team, based in Europe. The Enghouse Legal team provides legal and compliance guidance and support to internal customers across the global Enghouse business and partners with Enghouse business stakeholders to negotiate commercial agreements
- You will be part of a small, global team of highly experienced and commercially minded legal professionals who touch on all aspects of the business, allowing the right candidate to have exposure to wide-ranging legal and compliance matters, including data security, data privacy, IP, immigration, commercial contracts, employment, and policy)
- This is a remote position based in Germany reporting directly to the VP of Legal
- Compliance:
- Assist Data Security with audit-related compliance reviews. Must have experience with ISO, NIST, PCI DSS, SOC Types I and II, and other certification processes
- Provide data privacy/protection review and advice, including assistance to the Data Protection Officer
- Assist with implementation and training for compliance-related policies including any sectoral regulatory, ethics, anti-bribery or other corporate policy required by law
- Assist with activities related to corporate compliance obligations, audits, assessments and accreditations, including the company’s ISO accreditations
- Act as a point of contact for external consultants and auditing bodies Contracts:
- Contracts:
- Assist with a wide range of customer and vendor agreements, including NDAs, reseller and master salesagreements, licensing terms, SaaS agreements and technology services contract negotiation. At least 3 years of experience with drafting, editing, negotiating SaaS agreements is required
- Involvement in the contract life cycle, including dealing with initial contact, preparation and sending of template documents, negotiation and finalization of final terms, quality control, and preparing executable copies etc
- Assist with template review activities to ensure standard documents are up to date with current legislation in relevant jurisdictions
- Liaising with other internal departments (Sales Operations, Products, Data Security) on contract-related matters and any other ad hoc tasks in relation to the contract process
- General Legal Support:
- Strong understanding of technology law commercial practices, with particular referenced to software and services
- Maintenance of domestic law corporate compliance, in assigned jurisdictions
- Litigation support and management, in assigned jurisdictions
- Provide ad hoc support as and when required to regional management, including HR, Finance, Products, Demand Generation, and Supply Chain
- Assisting with various administrative, due diligence and integration tasks related to the company’s acquisitions strategy
- Experience with intellectual property rights contract protection, enforcement and defense issue
- Act as a point of contact for external consultants and auditing bodies
Our take
Communicating with customers to solve problems is essential to the customer retention of a company, but telecommunication teams struggle to keep up with the massive volume of requests received on different platforms. Whilst automation technology is used by many telecommunication services to automate common scenarios, such solutions are often frustrating to use due to rudimental voice recognition and have an overall lack of flexibility.
Eptica provides customer support and engagement management software, allowing businesses to deliver efficient multi-channel customer service systems that leverage automation to reduce bottlenecks. The company's solutions include AI chatbots and multi-channel video chat tools, in addition to a platform called Vecko for gathering customer experience data to facilitate the personalisation of every conversation.
Whilst many companies are already leveraging automation and personalisation throughout customer experiences, Eptica has recognised that succeeding in this depends on covering all communication platforms. Through its multi-channel approach, personalisation tools, and AI-driven automation solutions, the company aims to help its clients support every customer throughout their entire customer journey with flexibility, without having overworked telecommunication teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2012
$8.2m
LATE VC
Aug 2005
$2m
SERIES C
Total funding: $12.5m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Stephen J Sadler
(CEO & Chairman)Previously CEO of Geac and VIP CIS of Loblaw Companies Limited.
Share this job