Senior Specialist of Partnership Success, Transcarent
Health Plans, EMO Only
$70-90k
Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
More information about location
Consumer-directed health & care experience
Job no longer available
Consumer-directed health & care experience
501-1000 employees
Job no longer available
$70-90k
Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
More information about location
501-1000 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- Detail-Oriented: Exceptional attention to detail with strong follow-through on all commitments
- Self-Starter: Demonstrated ability to work independently with minimal supervision
- Collaborative: Proven ability to work effectively in a highly matrixed, cross-functional environment Highly Organized: Strong project management skills with ability to juggle multiple deliverables across multiple timelines
- Communication Excellence: Outstanding verbal and written communication skills with ability to influence at all levels
- Strong analytical and problem-solving capabilities
- Experience with CRM systems (Salesforce preferred)
- Proficiency in data analysis and reporting tools
- Advanced Microsoft Office Suite skills, particularly Excel and PowerPoint
- Process improvement orientation with ability to identify and implement efficiencies
- Ability to manage to customer expectations while balancing organizational capabilities
- Comfortable navigating ambiguity and adapting to changing priorities
- Willingness to travel for customer events (less than 25% travel required)
- Strong personal presence with emotional intelligence and professional maturity
- .While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences
What the job involves
- We are looking for teammates to join us in building our company, culture, and Member experience who:
- Put people first, and make decisions with the Member’s best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
- The Senior Specialist, Partnership Success is responsible for supporting 2nd.MD's EMO Health Plan partnerships alongside the Director, Client and Partnership Success
- This role serves as the right-hand to the Director, providing comprehensive support across all partnership activities while maintaining direct relationships with select clients
- The Sr. Specialist will be a primary point of contact for several Health Plan partners, ensuring services are delivered with excellence while coordinating with internal cross-functional teams to optimize partnership performance and outcomes
- Serve as primary support to the Director, Client and Partnership Success in managing EMO Health Plan partnerships
- Build and maintain day-to-day relationships with Health Plan stakeholders to proactively manage service delivery expectations
- Attend partnership meetings, develop comprehensive meeting notes, and ensure timely follow-up on all action items
- Support meeting preparation including logistics coordination, agenda development, and cross-functional facilitation
- Collaborate with Director to ensure efficient partnership management across all touchpoints
- Manage PG and SLA report preparation, quality assurance, and timely delivery
- Own quarterly partnership reports, identifying trends, opportunities, and value creation metrics
- Pull data and prepare presentation materials for Quarterly and Annual Business Reviews
- Gather requirements and deliver customer reports (monthly, quarterly, ad hoc) with actionable insights and recommendations
- Serve as subject matter expert on data and reporting tools, effectively navigating internal systems (e.g., QlikSense and GABI)
- Partner with internal teams to represent the voice of the health plan within 2nd.MD
- Coordinate with Product, Analytics, Operations, Member Engagement, Clinical, and Engagement teams to drive partnership initiatives
- Work closely with Customer Support team to manage and resolve customer/member escalations
- Act as internal point of contact for operational issues impacting service delivery, following through to resolution
- Document and standardize Client Success processes across all partnerships
- Identify gaps in current processes and support action planning for improvements
- Function as subject matter expert on partnership processes for onboarding, training, and process redesign
- Maintain internal systems, such as Salesforce and GABI, with pertinent partnership details such as key contacts, referral partners, eco-system partners, etc
- Assist in the execution of Customer Strategic Plans and Annual Strategic Account Plans
- Partner with teams to ensure delivery on partnership-specific requirements and member satisfaction metrics
- Support cross-functional initiatives to develop products that impact current and future customers
- Contribute to initiatives that increase member engagement and overall satisfaction
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company HQ
South Park, San Francisco, CA
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(President)Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.
Praful Kaul
(CTO)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.
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