Manager of Calendar Operations, Steno
$87.5-135k
+ Stock options
Court reporting and litigation services
Job no longer available
Court reporting and litigation services
501-1000 employees
Job no longer available
$87.5-135k
+ Stock options
501-1000 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- You'll crush this role if you have 5 years of professional experience in a high-touch service environment and 2+ years of people management with a track record of building processes and handling difficult conversations
- Bonus points if you've got hands-on experience with deposition scheduling, transcript logistics, or vendor management
What the job involves
- Lead and develop people – Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth. You manage performance directly, build team cohesion under pressure, and communicate clearly whether you're corresponding with vendors, coaching a report, or navigating a high-stakes client situation
- Build and optimize scheduling models – Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage
- Audit and improve workflows – Dig into existing processes, surface gaps, and drive consolidation across both teams. You're fluent enough with data to track performance and spot operational trends before they become problems
- Own the metrics that matter – track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster
- Partner cross-functionally and hold the line on escalations – Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward
- The Provider Team at Steno is built on strong relationships with our court reporters, our employees, and our clients
- We lead with purpose, offer competitive and fair rates, and make sure the people who drive our success feel recognized and supported. We listen, we invest, and we grow together
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round and has since begun to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2026
$49m
SERIES C
Dec 2024
$20m
GROWTH EQUITY VC
Total funding: $136.5m
Company HQ
South Park, Los Angeles, CA
Leadership
Greg Hong
(Co-Founder & CEO)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(Co-Founder & CTO)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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