IT Help Desk Specialist, Fivetran
Contract
Hourly Pay Range: $38-43
Data integration solutions
Be an early applicant
Data integration solutions
1001+ employees
Be an early applicant
Hourly Pay Range: $38-43
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- Proficiency in managing macOS and Windows operating systems
- Familiarity with SaaS platforms (e.g., Google Workspace, Okta, Slack, etc.)
- Experience with laptop lifecycle management and hardware troubleshooting
- Strong communication and customer service skills
- Ability to prioritize tasks and work effectively under pressure
- Knowledge of IT security best practices and data protection protocols
Desirable
- Experience with remote device management tools such as Jamf or CrowdStrike
- Basic understanding of network concepts
What the job involves
- We are seeking a dedicated IT Help Desk Specialist to join our team in Denver. This role is critical in ensuring seamless technology experiences for our employees, both in-office and remote
- You will be responsible for onboarding and off-boarding employees, managing laptop lifecycles, troubleshooting technical issues, and addressing help desk tickets. The ideal candidate will have experience supporting SaaS platforms, macOS, and Windows environments and demonstrate excellent problem-solving and customer service skills
- Set up and configure accounts, hardware, and software for new employees
- Manage access permissions and security protocols for departing employees
- Conduct IT onboarding sessions to familiarize new employees with tools and platforms
- Oversee the inventory, provisioning, and decommissioning of laptops
- Support in-office employees with hardware setup and maintenance
- Coordinate the delivery and return of devices for remote employees, ensuring proper functionality and security compliance
- Respond to and resolve IT help desk tickets in a timely manner
- Provide in-person and remote support for technical issues related to SaaS platforms, macOS, and Windows systems
- Troubleshoot issues with hardware, software, and peripheral devices
- Escalate unresolved issues to higher-tier support when necessary
- Diagnose and resolve network connectivity issues, SaaS platform access problems, and hardware/software malfunctions
- Guide employees on best practices and troubleshoot common user errors
- Maintain detailed records of help desk tickets and resolutions
- Create and update IT documentation, including FAQs and troubleshooting guides
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.6m
Company benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Commuter benefits to help with transit and parking costs
- Employee Assistance Program (EAP)
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
- Annual Camp Fivetran trip that brings together every employee from around the world
Company values
- Preserve your integrity, even when it's hard
- Take the initiative
- Trust each other
- Nurture diversity, equality and inclusiveness
- Lead, don't follow
- One team, one dream
Company HQ
Downtown, Oakland, CA
Articles
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
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