IT Help Desk Specialist, Fivetran
Contract
Hourly Pay Range: $38-43
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
Hourly Pay Range: $38-43
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Proficiency in managing macOS and Windows operating systems
- Familiarity with SaaS platforms (e.g., Google Workspace, Okta, Slack, etc.)
- Experience with laptop lifecycle management and hardware troubleshooting
- Strong communication and customer service skills
- Ability to prioritize tasks and work effectively under pressure
- Knowledge of IT security best practices and data protection protocols
Desirable
- Experience with remote device management tools such as Jamf or CrowdStrike
- Basic understanding of network concepts
What the job involves
- We are seeking a dedicated IT Help Desk Specialist to join our team in Denver. This role is critical in ensuring seamless technology experiences for our employees, both in-office and remote
- You will be responsible for onboarding and off-boarding employees, managing laptop lifecycles, troubleshooting technical issues, and addressing help desk tickets. The ideal candidate will have experience supporting SaaS platforms, macOS, and Windows environments and demonstrate excellent problem-solving and customer service skills
- Set up and configure accounts, hardware, and software for new employees
- Manage access permissions and security protocols for departing employees
- Conduct IT onboarding sessions to familiarize new employees with tools and platforms
- Oversee the inventory, provisioning, and decommissioning of laptops
- Support in-office employees with hardware setup and maintenance
- Coordinate the delivery and return of devices for remote employees, ensuring proper functionality and security compliance
- Respond to and resolve IT help desk tickets in a timely manner
- Provide in-person and remote support for technical issues related to SaaS platforms, macOS, and Windows systems
- Troubleshoot issues with hardware, software, and peripheral devices
- Escalate unresolved issues to higher-tier support when necessary
- Diagnose and resolve network connectivity issues, SaaS platform access problems, and hardware/software malfunctions
- Guide employees on best practices and troubleshoot common user errors
- Maintain detailed records of help desk tickets and resolutions
- Create and update IT documentation, including FAQs and troubleshooting guides
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
Salary benchmarks
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