Account Manager, Teleport
£128-166k
OTE
+ Equity
Identity-native infrastructure access
Be an early applicant
Identity-native infrastructure access
101-200 employees
Be an early applicant
£128-166k
OTE
+ Equity
101-200 employees
Company mission
To make trusted computing simple, giving engineers freedom to move and freedom to build a better future.
Role
Who you are
- The ideal candidate thrives in a dynamic, fast-paced environment and has a strong understanding of customer success, revenue retention, and upselling strategies. If you're a self-starter with a desire to drive impact within a cutting-edge tech company, we’d love to meet you
- Experienced: Has 3+ years experience in startups, account management, sales development, sales, renewals, or customer success
- Extremely organized, detail oriented, and confident at building repeatable processes
- Comfortable managing a portfolio of ~100 customers and identifying upsells and contraction/churn risks
- A fast learner: Adapts quickly and can work independently
- Persistent and personable
- A strong communicator who can balance engaging with technical personas while driving business outcomes
- Receptive to feedback and has a desire for continual improvement
- Embodies our company behaviors, especially those of: “We Start Simple and Iterate”, “We Are Drivers, Not Passengers” and “We Are Builders”
- Great at aligning Teleport’s products to ROI
- Willing to contribute to new business initiatives as and when required
What the job involves
- We are seeking an Account Manager to join our fast-growing team and contribute to key sales processes, such as customer retention, revenue growth, and relationship management
- In this role, you will manage and grow a portfolio of existing customers, focusing on upselling, renewals, and expanding relationships
- You will report directly to the Director of Sales - EMEA
- Autonomous: We value those who take initiative and get things done. Our team trusts in their ability to make decisions that benefit the company and its customers, letting their work speak for itself
- Security-minded: Working on the very fabric of the internet and providing infrastructure access to some of the world’s biggest companies means you need to think security-first. Our platform is the gatekeeper - The Wall. And winter is coming. We need to ensure we’re secure
- Business-savvy: We don’t code for coding's sake. We build for our customers. Designed by engineers for engineers, we understand their environment, challenges and needs better than anyone else. That means we have built a business that can support them by making the right choices that ensure we are in business for the long haul
- Professional: We are a team of dedicated professionals, committed to excellence. We set a high bar for joining Teleport, ensuring we attract top talent ready to help shape the future. If you’re passionate about being the best at what you do, Teleport is the place for you
- As a Teleport Account Manager, your primary responsibility will be to sell Teleport’s products and services to existing customers while maintaining and supporting the relationship. Account Managers are responsible for uncovering growth opportunities and bringing them to close as well as ensuring on-time renewals. Account Managers are also responsible for forecasting Net ARR changes and keeping SFDC up to date
- An Account Manager is responsible for keeping a healthy book of business. Your book of business will consist of ~100 accounts
- Performance in the role is measured by growth in ARR and a retention rate above 90%. In order to achieve these goals, Account Managers must:
- Manage day to day communication with their book of accountsDrive adoption and create championsSeek out new opportunities for Teleport and be proactive about expansionDeliver on-time renewals Identify and mitigate risk for contraction/churn
Salary benchmarks
Our take
For the millions of companies that have complex layers of tech, Teleport offers a single sign-on bringing discovery and instant access to these layers. This means freedom from having to hop between VPNs and multiple access points while handling shared secrets and sensitive data.
This enables engineers to quickly access any computing resource anywhere on the planet, bringing a unification of access to SSH servers, Kubernetes clusters, and web applications across all environments. It's a smart move because complexity and security go hand in hand - slow engineers leave companies open to poor safety standards.
Trusted by organisations like Airtable, Samsung, and Auth0, Teleport is the unified access plane of choice among many leading companies. It continues to update the platform with new features, such as adding a string of improvements to deal with the security challenges arising from remote work environments. Teleport has also raised significant funding that is supporting the expansion of the team and enhancing its product development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-first culture
- Headquarters in Oakland, California
- Medical & dental
- PTO
- 401K matching
- $4,800 yearly wellness benefit to use on anything that will keep you happy and productive
- Every Teleport employee receives equity and has a stake in the success of the company
Company values
- We write it down - Writing things down helps to preserve and share our thoughts, leads to smarter work and more scalable growth.
- We are professionals - We treat each other the same way we treat our customers: with respect.
- We think slow - Slow, academic, logical, calculating, conscious, even “boring” contemplation leads to better decisions.
- We are drivers, not passengers - Drivers take control, responsibility and influence outcomes.
- We are builders - Ideas themselves are useless. Building something new starts with unglamorous, tedious work that sets the foundation for scale later.
- We lift each other up - We never elevate ourselves at someone’s expense.
- We assume the principle of charity - When communication is brief and something is unclear, we assume that the other person is just as smart as we are, and is acting in good faith.
- We value each other’s time - We put the extra effort into making it easy for others to work with us. We respect being “in the zone” and understand the cost of context shifting.
Company HQ
Downtown, Oakland, CA
Articles
Leadership
Ev Kontsevoy
(CEO)Before co-founding Teleport, Ev was the Director of Product and Strategy at Rackspace Hosting, specialising in multi-cloud solutions, and Lead Engineer for GE Security. They also co-founded Mailgun, Inc, which raised $1.2 MM from YCombinator.
Taylor Wakefield
(COO)Before co-founding Teleport, Taylor was a Director at Rackspace Hosting and was co-founder of Mailgun. They also co-founded Profista, Inc, a software company providing business management solutions, and was a Managing Director for Bear Stearns.
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