API Support Specialist, Filevine
Cloud-native case management software
Be an early applicant
Cloud-native case management software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Role
Who you are
- Filevine is looking for a detail-oriented and partner/customer-focused API Support Specialist to join our growing team
- You love solving puzzles and helping people use technology
- 1+ years of experience in a technical support, help desk, or customer-facing role, preferably in a SaaS environment
- Exceptional Communication Skills: You can write clearly and speak thoughtfully, breaking down complex topics for any audience
- Strong Problem-Solving Instincts: Ability to step through and debug code and provide coding samples when needed
- Programming Experience: Proficiency in at least one language commonly used with APIs (e.g. Python, Javascript, PHP)Testing Proficiency: Familiarity with API testing tools such as Postman or Insomnia
- Customer-First Attitude: You are patient, empathetic, and dedicated to providing an outstanding user experience
What the job involves
- As the first point of contact for our developer community and integration partners, you will play a crucial role in ensuring a smooth and successful experience with Filevine's API
- You'll be responsible for handling initial inquiries, troubleshooting issues with the public api, and empowering users to leverage the full potential of our platform
- Be the First Responder: Serve as the primary contact for all incoming API support requests via tickets, email, and chat, providing timely and helpful assistance
- Troubleshoot & Resolve: Diagnose and resolve common API issues, including authentication errors , request formatting problems, and questions about specific endpoints
- Communicate Clearly: Explain technical concepts and solutions to both technical and non-technical users in a clear and concise manner
- Document & Escalate: Meticulously document user issues and solutions in our ticketing system. Identify and collaborate on more complex problems with Tier 3 support or the engineering team
- Empower Users: Guide users through our API documentation, helping them understand best practices and how to achieve their integration goals
- Contribute to Knowledge: Assist in creating and updating articles for our internal and external knowledge bases to help users self-serve
Our take
As law firms contend with rising demand and a talent shortage, many have turned to Filevine’s all-in-one legal suite to improve efficiency, mitigate stress, and grow revenue. The company filled the void in the legal management enterprise SaaS market, becoming the largest independent, cloud-based management solution firm.
Over the last two years, Filevine has achieved substantial growth, showing a 198% increase in APR and maintaining a customer net retention rate of over 130%, signing 708 new customers in 2021 alone. The company also acquired contract management solution company Outlaw, growing its APR by 400%.
The company’s post-Series D funding (led by StepStone Group, Golub Capital, and Signal Peak Ventures) strategy has been successful in furthering its position as a market leader. Evidence of this in 2024 is its recognition from the Utah Fast50 as one of the fastest-growing US companies. Filevine is expanding by diving deeper into big law, insurance defence, corporate, governmental, and nonprofit legal counsel teams and building on its expertise in litigation and personal industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$400m
LATE VC
Apr 2022
$108m
SERIES D
Total funding: $825.6m
Company benefits
- Comprehensive Benefits Packages
- MacBook Air
- Open Office Working Environment
- Free Drinks & Snacks
- Ergonomic & Height Adjustable Workstations
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder)Received their Bachelor of Arts in Political Science and Government from Brigham Young University,
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