Technical Writer, fabric
More information about location
Modular and headless platform for modern e-commerce
Job no longer available
Modular and headless platform for modern e-commerce
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
fabric's mission is to help businesses and people connect through commerce.
Role
Who you are
- A degree in Computer Science, English, Technical Writing, or a related field
- 8-12 years of professional experience in technical communications
- Proficiency in Agile development environments, including previous exposure to Agile and Continuous Delivery methodologies, demonstrating the ability to work seamlessly within these frameworks
- Proven track record in project management, ensuring efficient handling of multiple projects concurrently under tight deadlines
- Strong capability in end-to-end documentation, encompassing both API and User documentation for SaaS solutions.
- Exceptional ability to simplify complex technical concepts into clear and concise language
- Meticulous attention to detail and precision, guaranteeing the highest quality in documentation
- Outstanding organizational skills, enabling effective prioritization and management of multiple projects and issues
- Proactive and effective communication with colleagues, ensuring seamless collaboration
- Creative aptitude in selecting the most suitable medium to convey information
- Proficiency in structured authoring techniques for efficient content creation
- Expertise in user persona analysis to tailor documentation for specific audiences
- Demonstrated success in mentoring and training junior team members
- Bonus points for prior experience in the e-commerce industry
- Excellent written and verbal communication skills in English
What the job involves
- In this role, you will play a pivotal part in advancing our documentation efforts for complex projects, acting as the driving force behind the creation of user-centric content
- You will lead the planning of documentation strategies through to conducting in-depth interviews that provide comprehensive insights into the subjects at hand
- As a Technical Writer II you'll be translating complex concepts into clear, understandable language
- Your excellent prioritization skills will enable you to manage multiple projects effectively, ensuring top-quality documentation is delivered in a timely manner
- Collaborative by nature, you'll work closely with various teams to ensure the information you convey is not only informative but also creative, elevating the overall quality of our documentation
- Collaborate with Product Management, Engineering, and cross-functional teams to clarify documentation needs, requirements, and assignments
- Actively participate in sprint ceremonies within the Product Development process, helping to define documentation specifications for user stories
- Conduct interviews with developers and subject matter experts to gather essential data for documentation
- Conceptualize, structure, and create documentation tailored to various user personas, including developer documentation, API documentation, user guides, how-to guides, and development and deployment guides
- Work independently and efficiently manage documentation projects across concurrent releases
- Take ownership of documenting multiple domains, identifying documentation improvement opportunities and gaps, and aligning content with organizational style and standards
- Provide meticulous copy editing, technical editing, and proofreading services for internal teams, ensuring impeccable style, grammar, syntax, and content organization/consistency
- Publish documentation in alignment with feature releases, following the release cycle, to ensure timely availability of documentation to users
- Collaborate closely with the enablement and product marketing team to create and release complementary content to enhance the user experience
Our take
The global e-commerce market is massively on the rise. Driven by changing consumer habits, especially the growth of shopping on mobile devices, the global market grew by almost $3 trillion between 2015 and 2020 and reached roughly $7 trillion in 2025.
Founded in 2017, fabric offers a "headless" commerce platform as a service to retailers, merchandisers, and sellers to streamline their e-commerce operations. The so-called "headless" commerce separates the front- and back-ends of e-commerce websites and applications, which allows brands greater flexibility and faster page loads.
fabric's strategy is focused on technology and innovation, particularly through the use of scalable software and APIs. Targeting brands that are "too big for Shopify" yet "too fast for Salesforce", it is looking to appeal to a niche within the e-commerce market that existing competition hasn't yet taken advantage of.
This approach has attracted a lot of interest, both from brands and investors, leading to major funding rounds in 2021 and 2022. fabric is using these funds to ramp up product development and expand into more markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$140m
SERIES C
Jul 2021
$100m
SERIES B
Total funding: $292.5m
Company benefits
- Competitive compensation packages
- PTO and Holiday plans
- Benefits packages which include Medical, Dental, Life, and Vision
- Fast-paced, fun and collaborative environment
- A team invested in you both personally and professionally
Company HQ
Pioneer Square, Seattle, WA
Leadership
Mike Micucci
(CEO)Previously COO of Automation Anywhere and was an Advisor at Thankful, Swell and Bluecore.
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