Technical Writer, fabric
More information about location
Agentic commerce platform
Job no longer available
Agentic commerce platform
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To revolutionize commerce for everyone.
Role
Who you are
- A degree in Computer Science, English, Technical Writing, or a related field
- 8-12 years of professional experience in technical communications
- Proficiency in Agile development environments, including previous exposure to Agile and Continuous Delivery methodologies, demonstrating the ability to work seamlessly within these frameworks
- Proven track record in project management, ensuring efficient handling of multiple projects concurrently under tight deadlines
- Strong capability in end-to-end documentation, encompassing both API and User documentation for SaaS solutions.
- Exceptional ability to simplify complex technical concepts into clear and concise language
- Meticulous attention to detail and precision, guaranteeing the highest quality in documentation
- Outstanding organizational skills, enabling effective prioritization and management of multiple projects and issues
- Proactive and effective communication with colleagues, ensuring seamless collaboration
- Creative aptitude in selecting the most suitable medium to convey information
- Proficiency in structured authoring techniques for efficient content creation
- Expertise in user persona analysis to tailor documentation for specific audiences
- Demonstrated success in mentoring and training junior team members
- Bonus points for prior experience in the e-commerce industry
- Excellent written and verbal communication skills in English
What the job involves
- In this role, you will play a pivotal part in advancing our documentation efforts for complex projects, acting as the driving force behind the creation of user-centric content
- You will lead the planning of documentation strategies through to conducting in-depth interviews that provide comprehensive insights into the subjects at hand
- As a Technical Writer II you'll be translating complex concepts into clear, understandable language
- Your excellent prioritization skills will enable you to manage multiple projects effectively, ensuring top-quality documentation is delivered in a timely manner
- Collaborative by nature, you'll work closely with various teams to ensure the information you convey is not only informative but also creative, elevating the overall quality of our documentation
- Collaborate with Product Management, Engineering, and cross-functional teams to clarify documentation needs, requirements, and assignments
- Actively participate in sprint ceremonies within the Product Development process, helping to define documentation specifications for user stories
- Conduct interviews with developers and subject matter experts to gather essential data for documentation
- Conceptualize, structure, and create documentation tailored to various user personas, including developer documentation, API documentation, user guides, how-to guides, and development and deployment guides
- Work independently and efficiently manage documentation projects across concurrent releases
- Take ownership of documenting multiple domains, identifying documentation improvement opportunities and gaps, and aligning content with organizational style and standards
- Provide meticulous copy editing, technical editing, and proofreading services for internal teams, ensuring impeccable style, grammar, syntax, and content organization/consistency
- Publish documentation in alignment with feature releases, following the release cycle, to ensure timely availability of documentation to users
- Collaborate closely with the enablement and product marketing team to create and release complementary content to enhance the user experience
Our take
Commerce systems are starting to feel outdated in a fast-moving world. Many businesses still rely on old platforms and manual work to manage products and customer experiences. But expectations has shifted and customers want speed and personalization, so they need systems that can adapt fast. This is where "agentic commerce" comes in, using AI to not just automate tasks but make decisions and respons intelligently.
fabric is building an AI-driven commerce platform designed to be more adaptive and intuitive. Its fabric NEON system introduces intelligent workflows, including a Product Agent that can manage product data, pricing, and personalization. Instead of doing everything manually, teams get a system that acts like a smart assistant and improves over time.
Now fabric wants to extend this across all areas of commerce, from logistics to marketing. The aim is to help teams move faster and make better decisions, not replace them. While it's still early days, the company is ready for a major shift in commerce, and if it succeeds, it could make business systems far more flexible and responsive to customer needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$140m
SERIES C
Jul 2021
$100m
SERIES B
Total funding: $292.5m
Company HQ
Pioneer Square, Seattle, WA
Leadership
Mike Micucci
(CEO)Prior to joining fabric in 2023, Mike was the COO at Automation Anywhere. He was also an Advisor at Thankful, Swell, and Bluecore.
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