Site Reliability Engineer, SpruceID

• Experience with and functional knowledge of Kubernetes
• Experience with and functional knowledge of mobile app development and processes
• Demonstrated ability to balance reliability with agility and ability to react quickly
• Ability to operate in a high-ambiguity environment with shifting priorities while building bedrock processes
• Strong technical communication skills with ability to tailor to different audiences
• Ability to work core hours in the Pacific time zone (8am to 5pm) as well as availability for evening deployments
• Experience across multiple organizational sizes and types

Desirable

• The site reliability engineer will serve as a bridge between development and customer operations teams, enabling the development team to bring new software or new features to production as quickly as possible, while also ensuring an agreed-upon acceptable level of IT operations performance and error risk in line with customer service level agreements
• This individual will actively diagnose and manage deployment issues, as well as develop automation and mitigation systems to improve future deployments
• This individual will be focused on customers in the Pacific time zone and their working hours will reflect this focus
• Create standards, best practices, and processes to streamline development and ensure consistency, repeatability, and reliable deliverables
• Contribute reliability, monitoring, and consistency updates to the Spruce codebase balancing security, privacy, and customer needs
• Review PRs for conformance to standards
• Develop automated gates for review and quality assurance that catch errors early and make decisions that ensure system resiliency
• Troubleshoot, identify, analyze, and either remedy or document production errors appropriately
• Establish SLAs along with processes and systems to measure, maintain, and budget for system availability and uptime
• Serve as primary on-call resource and scheduler