IT Support Specialist, Tubi
$77-96k
Free TV and movie streaming service
Job no longer available
Free TV and movie streaming service
501-1000 employees
Job no longer available
$77-96k
501-1000 employees
Company mission
To free the world’s entertainment to super-serve audiences and advertisers everywhere.
Role
Who you are
- You are passionate about customer experience, have an excellent background in MacOS and hardware troubleshooting and are eager to learn and grow in an Enterprise IT environment
- 4+ years of corporate support experience
- 4+ years of MacOS technical support
- 2+ years of Windows technical support
- 2+ years of AV technical support
- Cloud software experience similar to - Okta, Google Workspace, Zoom, Slack, Box, and Jira
- Basic networking knowledge - tcp/ip, vlans, ipv4, and dns
- Able to lift at least 50 lbs
- Strong analytical skills with demonstrated problem solving ability
What the job involves
- In this role, you will exhibit high-quality interactions with Tubi employees, quick resolutions within SLAs, technical knowledge, approachability, and communication throughout the ticketing process
- At Tubi, we deeply value your growth and offer access to the best training, technology, and teams in the industry to achieve your growth goals
- You will be a customer service and support evangelist, working at our help desk and assisting our customers via in person walkup, support ticket, email, or Slack as needed
- You will work closely with help desk staff to maintain IT support documentation, manage ticket queues, and handle ticket escalations
- Provide tier 2 support for technical issues across Tubi environments
- Troubleshoot client side software and hardware issues (MacOS & Windows)
- Resolve customer issues within standard SLA’s or escalate issues to senior support
- Maintain user accounts, passwords, and MFA (Okta)
- Troubleshoot AV issues and support its hardware dependencies (Zoom)
- Keep track of inventory of laptops and provide a monthly report to the Sr. IT Support Lead
- Diagnose, resolve, and provide basic office network support
- Procure IT peripherals and accessories
- Coordinate with Tubi’s on-boarding team to provision new hire laptops, access to software, and provide training on core software and systems
- Support the Sr. IT Support Lead with day-to-day IT operations and provide cross-functional support to other departments
Our take
Tubi is a streaming service that was founded in 2014 on a mission to offer subscribers premium television and movies for free. To achieve this, the streaming service relies on ad revenue to support its extensive content library. Rather than focusing on producing original content, Tubi emphasizes acquiring the right to preexisting shows and movies.
Leveraging a business model centred on ad-supported streaming, Tubi has successfully disrupted the highly competitive industry. And this approach has resonated with audiences, helping the service amass over 100M monthly active users.
With its recent expansion into the UK, Tubi is poised to tap into a new and diverse audience, further solidifying its position as a major player in the ad-supported streaming market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2019
$25m
LATE VC
May 2017
$21.3m
SERIES B
Total funding: $76.3m
Company benefits
- Competitive Compensation.
- Healthcare Coverage: We offer medical, dental, and vision coverage, effective from day one.
- Family Support: We’re proud to support families of all kinds, and offer generous parental leave, childcare support, and eldercare assistance whenever you need it.
- Wellness Programs: Monthly wellness reimbursement, generous time off, and additional Tubi Holidays help us support mental and physical wellbeing for you and your family.
- Continuing Education: From education reimbursement to leadership development to certification support, we’re invested in developing our talent so you can take your career to the next level.
- Financial Support: We offer resources to help keep you financially fit and invested in your future, from our highly-rated retirement savings matches to financial advisors and planning services.
Company HQ
Financial District, San Francisco, CA
Leadership
Anjali Sud
(CEO)Prior to joining Tubi as CEO in 2023, Anjali was the CEO of Vimeo for 6 years.
Sameer Balgi
(CFO)Sameer previously spent 10 years at Amazon in various roles, including Senior Finance Manager of US Advertising and Finance Director of Amazon Advertising. He also spent nearly 6 years at Procter & Gamble in various Finance roles.
Mike Bidgoli
(CPO & CTO)Previously, Mike was the Head of Product, New Monetization Experiences at Meta. He also served as the VP of Product, Instacart App at Instacart and as a Senior Director of Product, Video at Facebook.
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