Director of Client Solutions, Alloy
$155-175k
3 days a week in office
Digital supply chain management
Open for applications
Digital supply chain management
21-100 employees
Open for applications
$155-175k
3 days a week in office
21-100 employees
Company mission
To help companies operate more responsive and efficient supply chains that intelligently adjust to consumer demand.
Role
Who you are
- You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge
- You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities
- You have an innate drive to be successful. As a crucial member of a lean and growing company, you want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company strategy
- You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion
- You are naturally drawn to analytical work. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value
- You think big and want to change the way an entire industry operates. Driving value for our company and its customers is what motivated you every day
- 5+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
- 3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
- Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
- Ability to uplevel direct reports and build scalable enablement curriculum and processes
- Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
- Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
- Demonstrated senior selling skills within consultative projects
- Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
- Highly motivated, self-directed, team player
- Success in recruiting, onboarding, and retaining team members
- Willingness to travel quarterly to customer on-sites and/or to visit team members
What the job involves
- We are looking for a Director for our Client Solutions team
- You will oversee a team of client success managers, CSMs, who manage the entirety of Alloy.ai’s customer base
- The primary charge of this team is to drive value for our customers, and manage executive and commercial relationships - including renewals, upsells, and partnering with sales on cross sells
- In this role, you will be expected to lead Alloy’s Client Solutions (some people call it customer success but it is more than that!) team which includes upleveling the team and managing customer health at scale
- This means ensuring the team is able to understand our customers’ needs and priorities, translate them into attainable objectives and successfully execute against them. Additionally, you will be responsible for executive sponsorship of accounts at your discretion
- The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning
- Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
- Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
- Own Alloy’s Gross and Net Retention numbers. We strive for best in class retention and you will be responsible for delivering on our goals and handling the team’s commercial activities with the help of others
- Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
- Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
- Lead 1-3 enterprise accounts. Managing customer relationships, solving business problems and driving value through the use of Alloy
- Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
- In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team
Our take
Consumer demand is changing rapidly, particularly for e-commerce brands, and customer expectations are rising. The ability to swiftly identify and meet these demands is a competitive necessity. Alloy is a digital-native company helping brands monitor and analyse sales and inventory, to leverage sales insights and scrub out inefficiencies in their supply chain.
The cloud-based aspect of Alloy is likely to prove attractive to companies increasingly working with large-scale data buckets, a service that harnesses the power of data at a macro and micro level is both future-looking and profit-promising. To date, this has secured Alloy some impressive clients, including Facebook, Bosch and Ferrero.
The company is explicit about its engineer-oriented company structure, and this is likely to have contributed significantly to its swift innovation. Alloy now has a raft of products and successful investment under their belt, and if it can capitalize on the increased demand for detailed and real-time data it could stand to continue making real headway.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
May 2018
$12m
SERIES A
Mar 2016
$3.3m
SEED
Total funding: $15.3m
Company benefits
- Lexible leave, with a culture focused on output, not hours worked
- Equity compensation
- Competitive health insurance
- Parental leave
- Professional development budget
- Travel budget
- Social events
Company values
- Focus on what matters
- Take ownership
- Communicate openly and respectfully
- Iterate to excellence
- Have each other's backs
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Joel Beal
(CEO)Former vice-president at Addepar and Engagement manager at Applied Predictive Technologies with M.A in Economics from Stanford.
Salary benchmarks
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