Staff UX Researcher, Lime
12-Month Contract
$79.81 – $96.15 per hour
Electric bike and scooter rentals
Posted today
Electric bike and scooter rentals
1001+ employees
Posted today
$79.81 – $96.15 per hour
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- Bachelor’s degree in Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience
- 5+ years of experience in an applied research setting, or similar
- Experience with product research, either in an end-to-end, usability, or generative setting
Desirable
- Master’s degree or Ph.D. in Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience
- 7+ years of experience in an applied research setting, or similar
- Expertise in consumer product design and development. Preferred expertise in transportation and/or adjacent industries
- Expertise in quantitative and qualitative research methodologies including usability testing, interviewing, co-creation, concept testing, diary studies, literature reviews, and surveys
- An ability to own and drive the strategy and execution of entire end-to-end research programs
- Track record of research work that has directly impacted product, team, or business direction or strategy
- Experience working in a very dynamic environment
- Detail-oriented, organized, and able to work fully independently
- Strong stakeholder management and peer (eg. PM, DS, ENG, UXD, ID) collaboration skills
- Comfortable teaching others
- Strong oral and written communication skills
What the job involves
- We are seeking an exceptional Staff UX Researcher to join our growing team
- You will lead research to support teams working on rider-facing experiences, as well as back-of-house operations
- Your work will be seen and used by consumers all over the world in the 250+ markets we operate in
- We are looking for leaders who have an arsenal of qualitative and quantitative UXR tools, and who are able to jump in to deliver core tactical studies, as well as identifying and delivering foundational UXR opportunities to drive our business forwards
- Engage cross-functional stakeholders to align on research needs and define projects with clear goals, hypotheses, recruiting characteristics, methods to be used, and expected impact
- Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps
- Create understanding and empathy around user needs, stated and unstated, for your entire product team including designers, product managers, and engineers
- Leverage qualitative and quantitative methods to evaluate end-to-end experiences, ensuring our product portfolio is designed to support a diverse range of riders
- Analyze, synthesize, and interpret study findings into key insights to be delivered to cross-disciplinary stakeholders in clear, concise, and compelling ways
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company HQ
The East Cut, San Francisco, CA
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
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