Senior IT Site Technician, Ro

Salary not provided

The target hourly rate for this position ranges from $46.36/hour to $56.94/hour; plus equity

macOS

iOS

Windows

JIRA

Mid and Senior level

Chicago

5 days a week in office (Romeoville, IL)

Telehealth primary care platform

Open for applications

Telehealth primary care platform

501-1000 employees

HealthcareB2CPersonal healthSaaSTelecommunications

Open for applications

Salary not provided

The target hourly rate for this position ranges from $46.36/hour to $56.94/hour; plus equity

macOS

iOS

Windows

JIRA

Mid and Senior level

Chicago

5 days a week in office (Romeoville, IL)

501-1000 employees

HealthcareB2CPersonal healthSaaSTelecommunications

Company mission

To help patients achieve health goals by delivering the most convenient and effective care possible.

Job

Company

Role

Who you are

3 - 6 years of experience in IT operations or support
Ability to prioritize tasks and communicate issues proactively
Exceptional communication and interpersonal skills
Strong organizational and project management skills
Understanding and troubleshooting of OSI model concepts (including layer 8!)
Process development and application of best practices
A desire for continuous improvement and development

What the job involves

As a Senior IT Site Technician working out of our flagship pharmacy location in Romeoville, IL, you’ll ensure that Ro’ers are able to work with minimal friction to access their accounts, devices and applications
This includes onboarding/offboarding, device management, and application provisioning
You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further
This role reports directly to the IT Site Technology Manager and will work closely with other internal technology teams
This is an in-person role, requiring the applicant to be onsite 5 days per week
Provide outstanding IT support onsite at our new Romeoville, IL pharmacy, and remote support to our other pharmacy locations
IT escalation point for troubleshooting complex computer hardware and software issues
Identify trends and ways to proactively mitigate issues with tech solutions or automations
Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
Administrate cloud applications and access controls, ensuring people have the right access at the right time
Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
Stay current on the latest technology trends and developments
Participate in on-call rotation

Our take

Ro is a direct-to-patient healthcare company on a mission to help patients achieve their health goals by delivering the easiest, most effective care possible.

It's the only company offering nationwide telehealth, labs, and pharmacy services too. This was enabled y Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care.

And since 2017 the company has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

5% employee growth in 12 months

Glassdoor (3.36)

Trustpilot (3.7)

Company

Funding (last 2 of 6 rounds)

Feb 2022

$150m

LATE VC

Mar 2021

$500m

SERIES D

Total funding: $1.0bn

Company benefits

Medical, dental, and vision membership
Equity for all team members
Flexible time off
Paid parental leave, and flexible work arrangement
Well-stocked office with snacks and bi-weekly free lunches
Gym, learning, and development stipends

Company HQ

Chelsea, New York, NY

Leadership

Zachariah Reitano

(Co-Founder)

Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.

Saman Rahmanian

(Co-Founder & Chief Product Officer)

Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.

Rob Schutz

(Co-Founder & Board Member)

Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and User Acquisition at kgb and as VP of Growth at BARK.

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