Customer Success Manager, Blue Onion
East
$175-250k
OTE
+ Equity
More information about location
Automated financial subledger for retail & eCommerce
Open for applications
Automated financial subledger for retail & eCommerce
21-100 employees
Open for applications
$175-250k
OTE
+ Equity
More information about location
21-100 employees
Company mission
To empower finance and accounting teams so that they can work on impactful strategic initiatives.
Role
Who you are
- Minimum 5 years of experience as an Account Manager, CSM, or other Sales-related function
- Experience or strong familiarity with Payments/Fintech/Finance/Accounting or related fields
- Commercial experience, including negotiating complex six-figure renewal and upsell contracts
- Ability to understand complex products and integrations, and a history of communicating them to customers to maximize usage
- Strong ability to articulate contractual, technical, and financial value points to customers, internal senior leaders, and executive leaders
- Consistent track record of hitting or exceeding net dollar retention (NDR) targets in a fast-paced environment
- A strong drive to succeed, and comfortable pushing the pace of action with customers and internal teams
- Ability to travel occasionally for customer on-site, events and internal summits
What the job involves
- We’re looking for a Customer Success Manager to drive the strategy and growth of Blue Onion’s East Coast book of business. In this role, you will be responsible for maintaining the current revenue and usage of these customers, as well as identifying, pitching, and facilitating growth opportunities
- You should be comfortable with building deep relationships at all levels of a customer’s organization and adept at managing complex customer relationships and product configurations
- You will also work cross-functionally with senior members of Blue Onion’s team to strengthen client relationships, coordinate customer efforts, and provide input as we evolve our product roadmap and processes
- Take a portfolio-based approach to your book of business to identify areas of risk, opportunities for growth and recurrently introduce healthy / happy clients to your Marketing counterparts
- Lead frequent discussions (Weekly status calls, upsell calls, QBRs) with customers to ensure they are leveraging the Blue Onion platform to achieve successful business outcomes
- Drive awareness and usage of new or updated Blue Onion features to the customers in your book
- Own end-to-end execution of contract renewals and upsells
- Collaborate with product, design, and engineering teams to provide informed recommendations for Blue Onion’s product roadmap that enhance the customer experience
- Navigate and update internal and external stakeholders, inclusive of C-suite executives and cross-functional partners
- Exhibit strong relationship management skills that drive high urgency without sacrificing professionalism
Our take
An effective finance and accounting team is essential to any good business. Blue Onion ensures that accounting teams are as effective as possible by helping them to trace and reconcile order transactions.
Blue Onion's founders boast an impressive amount of combined experience in both accounting and data science, which has helped to shape its technology significantly. Its software acts much like an ERP, but it operates at a fraction of the cost. This makes it especially attractive to SMBs and startups.
Blue Onion's primary focus is providing order-to-cash reconciliation for consumer companies. This has enabled it to build a loyal clientele of over 200 companies, and to create a strong foundation for future product releases.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Aug 2020
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Remote work & flexible working hours
- 401(k) plan
- Comprehensive health, dental, & vision insurance plans
- Unlimited PTO, paid parental leave, & paid holidays
- Team building events, offsite retreats, & more
Company HQ
Midtown East, New York, NY
Leadership
Lyndsey Buntin
(Co-Founder & CEO)Previously worked as VP of Finance at Birchbox, and was CFO of Resonance Companies.
Charles McMillan
(Co-Founder & CTO)Previously a Software Development Engineer at Microsoft, and a Senior Software Engineer at VTS and Spotify.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Blue Onion