After Sales Care Representative, Lovey
£25-30k
Online finance broker and lender
Job no longer available
Online finance broker and lender
101-200 employees
Job no longer available
£25-30k
101-200 employees
Company mission
To make the business loan process simple, seamless, and beautiful for small and medium-sized businesses (SMEs).
Role
Who you are
- A real passion for customer success and fostering exceptional relationships
- Outstanding communication - warm, professional, and persuasive
- Highly organised and self-driven; able to manage follow-ups and pipelines independently
- Experience in customer service, client success, or similar roles (automotive or finance exposure is a plus)
- A proactive mindset, always looking for ways to improve, delight, and advocate
What the job involves
- We’re building a team that embodies our ethos — putting customers first and turning satisfaction into advocacy, and looking for an After Sales Care Representative to enhance our continued success
- As our After Sales Care Representative, you will be the essential bridge between our customers and our brand after a transaction
- Your mission is to ensure every client’s journey ends on a high, capturing feedback, driving positive online reviews, and cultivating long-term advocates of Love Finance
- Engage with customers post-sale to measure satisfaction and capture insights on their experiences
- Follow up on Trustpilot invitations sent via HubSpot, encouraging high response rates and 5★ reviews
- Record, analyse, and share customer feedback, trends, and areas for improvement
- Work closely with Account Managers, PR, and the wider Customer Experience team to feed into our NPS strategy
- Identify patterns or customer pain points and propose enhancements to our after-sales processes
- Support the target of achieving and consistently sustaining review volumes at or above our August/September benchmarks
Our take
Let's face it, finance has a bit of a bad rep, often being boring, tedious, and just plain outdated. Lovey (previously Love Finance) is here to shake up that narrative and bring business lending into the modern world. And they've already helped thousands of UK SMEs secure the funding they need to grow.
Lovey does so by lending their own money and working with trusted partners to make sure businesses get the best deal possible. They have a tech-first approach, which allows clients to check their eligibility in just 5 minutes and, if approved, get funds in as little as 4 hours.
Since launching in 2016, Lovey has helped over 5,000 UK businesses access more than £200M in funding and they're not slowing down any time soon.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% female employees
Company
Company HQ
City Centre, Birmingham, UK
Articles
Leadership
Jack Smith
(Founder & CEO)Jack founded Lovey in 2016 and has served as the CEO since.
Alex O'Malley
(Managing Director)Alex joined the Lovey team in 2017 as a National Account Manager, he then became Head of Sales in 2022 and Managing Director in 2024. Prior to Love Finance, he spent 3 years at Shire Leasing as a Sales Executive and Account Manager.
People progressing
Emily joined Lovey 3.5 years ago, doing email marketing & copywriting. She now leads comms, training and onboarding, monthly wrap-ups, & CRM ownership. She’s also a Mental Health First Aider.
Marcell joined Lovey as a UX Designer in Mar 2024; overhauled the website, advanced brand strategy, and led end‑to‑end design of the dashboard, underwriter portal, and Lovey app.
Salary benchmarks
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