Senior Director, AlphaSense
Expert Insights - ECS
$167-230k
You may also be offered a performance-based bonus & equity
Market intelligence and search platform
Open for applications
Market intelligence and search platform
1001+ employees
Open for applications
$167-230k
You may also be offered a performance-based bonus & equity
1001+ employees
Company mission
AlphaSense's mission is to organize the world’s business information and leverage technology to enable companies to make smarter, faster, and more confident decisions.
Role
Who you are
- 6+ years of experience managing and scaling teams, including experience managing other people leaders
- Proven ability to coach, develop, and performance-manage teams to exceed service delivery goals and KPIs
- Demonstrated success leading through complexity in a fast-paced, high-growth environment
- Strong cross-functional collaboration skills—able to partner effectively across levels and departments
- Proficiency in data analysis (Excel/Sheets) with a comfort managing through metrics and dashboards
- Excellent communication and interpersonal skills; able to inspire trust and alignment at all levels
- Strong strategic thinking paired with a bias for action; capable of balancing long-term vision with short-term execution
- Embodies an ownership mindset: no task is too small, and they proactively step in to solve problems and drive outcomes
What the job involves
- The Senior Director will play a critical leadership role in scaling and optimizing the performance of our service organization
- This individual will be responsible for hiring, developing, and leading a team of high-performing people managers and their respective teams, ensuring exceptional outcomes for both customers and experts
- The mission of this role is to drive operational excellence, enable consistent and high-quality project execution, and deepen customer engagement by growing expert call volume
- In addition to team leadership, this individual will spearhead strategic initiatives aimed at improving efficiency, streamlining workflows, and enhancing scalability
- This includes identifying systemic gaps, designing and testing solutions, and leading cross-functional implementation efforts that drive measurable impact
- This leader will establish a strong operational rhythm, define and uphold clear performance expectations, and use data to drive continuous improvement
- Cross-functional collaboration is critical – this role will work closely with Sales, Product, Marketing, and RevOps to align priorities, remove blockers, and deliver shared outcomes around customer success and business performance
- As a senior leader and culture carrier, this person will model our values, foster a high-performance and high-accountability environment, and play a key role in developing the next generation of exceptional people leaders
- Lead and coach a team of people managers, empowering them to drive expert call volume, project fulfillment, and best-in-class customer service
- Collaborate with Sales, Account Management, Product, and Strategy Ops to align on shared goals, improve handoffs, and deliver end-to-end customer value
- Partner with Product and Tech teams to define tooling, workflows, and automations that improve operational efficiency and scalability
- Develop and implement scalable playbooks and frameworks that ensure consistent, high-quality outcomes across customer segments
- Establish clear team KPIs, manage performance through data, and implement effective incentives and coaching programs to achieve ambitious growth targets
- Drive strategic, cross-functional initiatives that address operational gaps and unlock long-term growth and efficiency
- Own a book of business and act as the senior point of contact for a portfolio of customers – cultivating relationships, understanding customer needs, and delivering an exceptional experience at every touchpoint
Our take
Manual research can be a serious pain : financial analysts spend hours every week searching through PDFs one keyword at a time, just to find a single usable insight. To remedy this, AlphaSense has built a smart search engine that slashes research time for analysts, using thousands of sources and a semantic indexing layer that can effectively query finance-specific language.
As a disruptor and market leader in this field AlphaSense has few direct competitors, being most closely compared to Wolfram Alpha or LexisNexis. It helps that its tools are undoubtedly effective and valued by knowledge professionals: the company counts about 85% of the S&P 100 as customers and is trusted by J.P.Morgan, Microsoft, Credit Suisse and Google, among other major enterprises.
Having raised a large amount of funding over 2022 and 2023, AlphaSense has moved quickly to double down on its expansion in European markets, opening an office in Berlin to support this. With 2024 seeing investment from Singaporean EDBI, it is now setting its sights on the Asia-Pacific region. As business intelligence will remain key for enterprises as they compete for market share, AlphaSense is well-placed for additional future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2024
$650m
LATE VC
Sep 2023
$150m
SERIES E
Total funding: $1.3bn
Company benefits
- Work from home opportunities
Company HQ
Union Square, New York, NY
Leadership
Jaakko Kokko
(CEO)Co-founder of Silecs (materials used in the microelectronics industry).
Raj Neervannan
(CTO)Experienced executive. Previously CTO at Mastek and ChoicePoint, and CEO at Framesoft. Has an MBA from Wharton.
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