Overnight Software Support Engineer, Rebuy Engine
Personalization engine for Shopify store owners
Job no longer available
Personalization engine for Shopify store owners
21-100 employees
Job no longer available
21-100 employees
Company mission
To create intelligent shopping experiences.
Role
Who you are
- Minimum 1-3 years of relevant work experience in a JavaScript environment
- Familiarity with frontend frameworks (React, Vue, Angular)
- Excellent CSS skills
- Exceptional understanding of HTML
- Understanding of browser developer tools for debugging, testing, and optimizing
- Understanding of performant SaaS environment
- Demonstrated excellence in listening and communication
- Time-management and organizational skills
- Ability to work independently and collaboratively with internal and external teams
- Self-motivated, driven, and willing to take ownership and responsibility
- Ambitious problem solver and proactive self educator to improve ones understanding and skill set when facing challenges
Desirable
- BS degree or equivalent work experience preferred
- Remote work experience
- Startup experience
- SaaS or managed services experience
- Atlassian/Jira experience
- Scrum/Agile experience
- Omni-channel support experience (customer chat)
What the job involves
- We are looking for a talented multi-disciplinarian to join the Rebuy team as an Software Support Engineer to execute our go-to-market strategy for the Rebuy Partnerships organization
- You will be responsible for troubleshooting and supporting our core feature set and services, as well as helping all incoming Merchant and Partner issues
- You will work closely with our engineering teams to ensure consistent end-user experience
- Providing technical support for Merchants and Partners through internal ticketing system
- Creating new documentation or updating existing documentation as required
- Preparing reports on technical issues that require further investigation or action by other departments within the company
- Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems
- Installing new software and upgrading existing software to ensure that it continues to function properly
- Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently
- Troubleshooting problems with software programs and networks to identify and resolve issues
- Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity
Our take
After tripling its revenue in just one year, the online retail personalization platform Rebuy Engine looks in good stead to maintain its momentum. With eCommerce revenue skyrocketing, more than 5000 brands use the 2009-founded platform to expand their customer bases and sales revenue thanks to an effective blend of no, low, and custom code technology.
It’s this flexibility, paired with proof-is-in-the-pudding revenue figures that instigated a long line of investors to fund the sibling-founded company in 2023. Other incentives include Rebuy’s constant platform updates, numbering over 200 in just one year which prove that the commerce platform wants to keep on innovating.
Rebuy Engine is using its 2023 round to keep on improving its platform and grow its talent pool, all at a time when eCommerce is outpacing the high street.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2023
$17m
SERIES A
Dec 2021
$4.4m
SEED
Total funding: $21.4m
Company benefits
- Work from anywhere (with a strong internet connection)
- 100% free health, dental, and vision insurance for you and your family
- Flexible vacation, paid holidays, parental leave, and sick leave policies
- 401(k) retirement plan
- Company contributes 3% of your salary as a 401(k) bonus (no vesting)
- Amazing team of highly talented and driven people, redefining intelligent commerce
Company HQ
Concord, Edina, MN
Leadership
James van Erck
(COO)Currently Co-Founder at Above Market. Previously Co-Founder at rocware.com and MPLS Ink.
John Erck
(CEO)Currently Co-Founder at Above Market. Previously Lead IoS Developer at Sickweather LLC, IT Consultant at Dahl Consulting and Business Analyst at Cargill.
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