Senior Product Manager, Ushur
Conversational AI
$155-190k
+ Bonus + Equity
Office located in Santa Clara, CA
AI-powered customer experience automation
Posted today
AI-powered customer experience automation
201-500 employees
Posted today
$155-190k
+ Bonus + Equity
Office located in Santa Clara, CA
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- Minimum of 4-6 years of Product Management experience
- Minimum of 2 years focused on LLM / GenAI features for conversational experiences
- An understanding of the insurance and/or financial services verticals is a huge plus
- Proven track record defining, building, and launching enterprise‑grade GenAI products—from concept through GA and post‑launch iteration
- Demonstrated success with solving operational, customer service, or process improvement challenges through software automation
- Hands on experience working with conversational AI, with a familiarity of common LLM evaluation metrics and understanding of retrieval-augmented generation (RAG) workflows, including how to measure and optimize their performance
- Prior experience working on a SaaS cloud product
- Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
- Have proven experience translating vision into an actionable product
- Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
- Able to make data-driven decisions and recommendations
- Skilled communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to othersHave the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
- Understanding the broad SaaS and PaaS landscape, product marketing, and go-to-market strategies are a plus
What the job involves
- Ushur is looking for a passionate, experienced Senior Product Manager to help build the future of Customer Experience Automation
- The Senior Product Manager calls for a product leader who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end-customer experiences for large enterprises
- If you’ve dreamed of shaping and building products that transform customer experience, this is the role for you
- Work with Product leadership to define product requirements for new AI features and products for our Enterprise customers
- Lead a POD of world-class developers, UX designers, and architects to deliver your products
- Understand the market landscape and review competition to bring business insight to the team
- Partner with your peer engineering and design teams to deliver best-in-class products on time
- Collaborate with marketing and sales on field enablement and go-to-market activities
- Evangelize the product and strategy to customers, partners, and internal stakeholders
- Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
- Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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