Senior Product Manager, Mercury
Card Fraud
$203.1-238.9k
CAD 184,800 - 217,400 + Stock options
Banking services for startups
Posted today
Banking services for startups
501-1000 employees
Posted today
$203.1-238.9k
CAD 184,800 - 217,400 + Stock options
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- 6+ years of product management experience, with 3+ years experience within card payments, card processing, transaction risk management or other risk decisioning systems
- Strong data analysis background, preferably with experience as a Data Analyst, in addition to working with machine learning and data science teams
- Understanding of the card payment ecosystem, including card network (VISA, MasterCard) operating practices/regulations
- Experience with customer communication systems (SMS, mobile notifications) is a plus
- Proven ability to excel in ambiguous environments, and make informed trade-offs weighing risk management with customer experience
- Ability to translate a deep technical understanding of our product and partner requirements into informed prioritization decisions
- Experience working in regulated environments
- Be able to take complex problems and distill them into first principles, always keeping the end-user in mind
What the job involves
- As Senior Product Manager of the Card Fraud team, you’ll build products that make this balancing act magical for both our users and our internal risk teams
- Products that run dynamic rules leveraging internal and external data, complex calculated features, machine learning models, and other signals to ensure the decisions we make in card authorization deliver magic, not frustration
- You’ll collaborate with data scientists, engineers, risk strategists, and consumer teams. You'll drive strategy and execution, building the foundation for a powerful, scalable program that supports Mercury's ambitious goals.
- You'll be accountable for understanding customer needs, developing strategy, prioritizing the roadmap, and keeping the team focused on delivering measurable impact in reducing fraud losses while maintaining an excellent customer experience
- You will keep the team outcome-oriented — using qualitative and quantitative metrics to guide decision-making. Further, you will ensure the entire team feels a sense of ownership over product direction and results
- Lead the development and optimization of our card fraud decision platform, enabling rule creation, testing, and deployment
- Create best-in-class user experiences for customers impacted by card risk decisions, in addition to up-leveling our support tooling capabilities and procedures
- Partner closely with data science and analytics teams, driving labeling initiatives to support machine learning development
- Balance fraud prevention effectiveness with customer experience in transaction decisioning
- Develop and monitor key metrics around fraud losses, customer experience, and operational efficiency
- Collaborate with broader Risk teams to leverage and advance risk infrastructure
Our take
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$120m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $150.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company values
- Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
- Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
- Act with humility: Treat everyone with respect. Leave egos at the door
- Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
- Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
- Focus on product: Ask yourself how the product can be better today than it was yesterday
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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