Developer Success Team Manager, Finch
$200-220k
OTE
+ Equity with a 10-year exercise window
2-3 days a week in office
API for payroll & HR
Be an early applicant
API for payroll & HR
101-200 employees
Be an early applicant
$200-220k
OTE
+ Equity with a 10-year exercise window
2-3 days a week in office
101-200 employees
Company mission
To democratize access to the infrastructure that underpins the employment sector, and unlock much-needed innovations for both employers and employees.
Role
Who you are
- Proven Technical Management: You possess 3+ years of experience managing, leading, and developing a customer-facing technical team (Solutions Architects, Technical CSMs, etc.)
- Deep Technical Credibility: You have deep expertise in API architectures, advanced client-resolution methodologies, and cloud environments (AWS a bonus)
- Strategic Cross-Functional Leader: You have a proven ability to drive complex cross-functional alignment and accountability across Engineering, Product, and Sales organizations
- Executive Communication: You possess exceptional communication skills, capable of credibly troubleshooting complex technical issues while translating technical concepts into clear business implications for executive stakeholders
- Industry & Product Mindset: Experience in a B2B SaaS environment, ideally with exposure to payroll integrations, employee benefits ecosystem, and/or HR system architecture
- Growth & Problem-Solving: You demonstrate a genuine curiosity for technology and thrive in environments requiring you to navigate complex product challenges and scaling growing pains effectively
- We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns
What the job involves
- The Manager of Finch’s Developer Success Engineering (DSE) team is a critical leadership role responsible for scaling Finch's technical post-sales function
- You will lead, coach, and develop a team of high-performing DSEs, owning the operational rigor required to ensure predictable technical health
- You will ensure our team drives product adoption, and accelerates growth across our customer portfolio
- You will act as the critical point of escalation for Developers that work with Finch, and serve as a strategic partner to Engineering and Product leadership regarding customer-facing technical challenges & opportunities
- Strategic Leadership & Team Growth: Recruit, hire, coach, and manage a high-performing Developer Success Engineering (DSE) team. Own performance development, capacity planning, and ensure team alignment with financial targets
- Process & Operational Scaling: Own the continuous evolution of the DSE function, building scalable workflows, processes, and tools to maximize team efficiency and impact
- Technical Escalation Ownership: Serve as the final point of contact for complex technical escalations, leading incident post-mortems and ensuring swift, effective resolution for high-priority customer blockers
- Product Advocacy & Strategy: Oversee the team’s mechanism for providing prioritized, systemic product feedback to Engineering and Product leadership, driving core product roadmap decisions
- Growth Enablement: Collaborate with Account Management (AM) leadership to convert technical health insights into actionable growth strategies, ensuring DSEs effectively identify and surface expansion signals
- Data Rigor & Health: Establish processes to systematically capture and measure the technical health of the customer base, translating those metrics into required EPD resources and strategic investments
- Ecosystem Navigation: Lead the team in improving customer experience by developing architectural strategies to simplify the ways developers work with Finch across diverse API maturity levels
- We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives
- Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities
Our take
HR teams often deal with disparate systems for employee information and payroll that don't line up neatly with one another. This requires a large amount of manual data entry, slowing vital processes down. Finch exists to solve this, providing APIs that allow companies to build a unified process and single dashboard for all a company's HR functions.
Through Finch, HR teams can manage employee benefit contributions, onboard new employees and much more without having to manually pull data from spreadsheets, pdfs and internal servers. Though it isn't the only company tackling this issue, Finch stands out for security features which allow for the data it handles to be encrypted in transit as well as at rest.
The company has raised significant funding which support further product development and the expansion of its team, especially across engineering, product and customer success. As the company is already revenue positive, and the demand for its product is only growing, Finch is well poised for future success.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2023
$3.5m
LATE VC
Feb 2023
$40m
SERIES B
Total funding: $64.7m
Company benefits
- $1K to build your home office
- 401(k) retirement program
- Equity to full-time teammates
- Stipend for co-working spaces
- $100/month wellness stipend
- Professional development budget
- $600/month stipend for groceries
- Company-wide off-sites twice a year
Company HQ
Panhandle, San Francisco, CA
Leadership
Jeremy Zhang
(Co-Founder & CEO)Studied Electrical Engineering and Economics at Duke University. Was a Y Combinator member in 2020. Worked in R&D at Amazon Robotics, and as an Early Engineer at Smartcar.
Ansel Parikh
(Co-Founder & COO)Studied at NYU Stern School of Business and Y Combinator. Worked as an Equity Research Associate. They are an Investor at Kleiner Perkins and Bond.
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