Staff UX Researcher, Ramp
$163-226.4k
Offers equity. Salary dependent on location
More information about location
Corporate cards and finance automation
Open for applications
Corporate cards and finance automation
501-1000 employees
Open for applications
$163-226.4k
Offers equity. Salary dependent on location
More information about location
501-1000 employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- Minimum 7 years of experience conducting qualitative UX research at a tech company
- Experience designing research projects using a variety of methods like usability studies, contextual inquiry, and surveys
- Proven ability to communicate and collaborate with leaders across an organization to ensure research insights are effectively utilized
- An operations mindset with an understanding of the logistical challenges and workflows of recruiting for research
- An interest in empowering cross-functional partners to conduct effective research independently
- A strong enthusiasm for trying new tools and technologies to enhance our UX research practice
Desirable
- Experience using Figma
- Experience with quantitative data collection and analysis
- Be kind, curious, and generous
What the job involves
- At Ramp, UX Research sits within the product design team and is responsible for the processes, tools, and methods product teams use to build with our customers and develop a deep understanding of their needs without compromising our product velocity
- UX Research enables product teams to prioritize and build the right solutions today, and to gain the insight to delight our customers with new products they’ll love in the future
- UX Research partners closely with product teams to empower them to conduct their own research on questions and hypotheses they’re exploring
- We also work with our product partners to identify areas that would benefit from more foundational research and initiatives, and bring those insights back to the organization
- Identify and execute on research topics in partnership with product teams
- Design and coordinate studies with clear goals and outcomes
- Optimize processes, tools and resources that enable UX research at Ramp
- Build out educational materials and host trainings that teach product teams how to conduct effective research projects that result in actionable insights
- Pursue areas that benefit from larger generative or foundational research and build compelling evidence-based narratives for the organization
- Champion our customers and look for opportunities to amplify research projects and share learnings across teams
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company has already reached a valuation of a whopping $8.1 billion in early 2022. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$150m
SERIES D
Aug 2023
$300m
SERIES D
Total funding: $1.1bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company values
- We win when customers win
- Amp it up
- We're one team
- Ramp is built for everyone
- Take ownership
- Grow without fear
Company HQ
Ukrainian Village, New York, NY
Articles
Leadership
Eric Glyman
(CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(CTO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
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