Solutions Architect, Resolver
Risk-intelligence software
Be an early applicant
Risk-intelligence software
201-500 employees
Be an early applicant
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- 3-5 years of experience in Consulting delivering enterprise-wide COTS solutions
- Possesses a deep understanding of GRC or Corporate Security
- Strong business acumen with ability to support Sales and prospect conversations as an ambassador of customer experience; keen eye to balance both Sales and Services objectives
- Deep understanding of Resolver’s product capabilities with an elevated ability to translate product benefits in a customer-centric way
- Ability to speak the customer’s language, uncover pain points, articulate the software’s value proposition, and design solutions that incorporate industry best practices
- Track record of effective internal collaboration and management of relationships within and between Resolver teams
- Exceptional communication and ability to leverage subject matter expertise to connect with a range of customer levels
- Aptitude for mentoring and coaching
What the job involves
- The Solution Architect provides technical and subject matter leadership to both our customers and Resolverites
- By supporting Pre-Sales to scope and quote on new deals through the sales cycle; leading solutioning and requirements gathering; fostering learning in fellow CX Resolverites and supporting the team’s on-going growth, they are a pivotal member of our scaling team
- Solutioning / Solution Oversight (60%)
- Measures of success: Billable utilization (60%), project margin, customer feedback (references, NPS, upsell), peer feedback (Services, Product, Sales, CSMs)
- Enabling our enterprise customers to take maximum advantage of our software by leading and participating in the delivery a high value implementation:
- Partnering with the Project Team to establishing a shared vision of success during project initiation and confirming a collective understanding of project scope, and delivery approach
- Educating the customer on industry-leading best practices and relevant market insights that will support their implementation at scale
- Soliciting customer functional and technical requirements
- Developing design alternatives, producing work estimates, identifying recommendations, and securing agreement on designs that satisfy project success factors and reflect industry and software best practices
- Performing internal solution reviews and quality assurance activities
- Support Consultants to remove configuration bottleneck based on the solution design when needed
- Presales Support (20%)
- Measures of Success: Participation in pre-sales activities, timely and accurate work estimates, timely and accurate statements of work, development of estimation processes and tools
- Collaborating with Presales and leading presales activities with customers that result in a collective understanding of project success factors, scope of work, and cost of the required Services. Activities include, but are not limited to:
- Leading discovery sessions and/or blueprinting workshops to capture project success factors and define project scope for Enterprise projects
- Identifying and recommending solution designs that satisfy project success factors and adhere to industry and software best practices
- Determining the activities required to deliver the project scope and producing associated work estimates
- Documenting the project scope and work estimates in the form of a Statement of Work
- Developing processes and tools that reduce the amount of time required to produce estimates and contracts
- Partner with CSMs to perform site audits, field customer escalations, and strengthen customer relationships
- Team Enablement (10%)
- Measures of success: Delivery of presentations and workshops, time to productivity of new team members, development of Learning Lab content
- Supporting Resolverites to better understand customer needs by capturing and spreading knowledge of industry best practices and pertinent development
- Acts as a Learning Lead in helping onboard new team members to maximize time-to-productivity
- Partner with the Learning Lab to help disseminate knowledge of industry-specific subject matter to enable the CX team; identify and disseminate best practices and support the Learning Lab to support rollout of new Product releases by building applicable supporting content
- Mentor and coach the team in the achievement of KRs and personal performance objectives
- Customer Enablement and Engagement (10%)
- Measures of success: Participation in discussions with Customers in various initiatives, contribution to creation of Customer Success story content
- Deepening knowledge of industry-specific subject matter through formal education or by attending key industry events (such as conferences and trade shows)
- Partner with the Learning Lab to support the development of customer enablement tooling to support efficient implementations
- Partner with Sales CS, and Product to partake in customer engagements (i..e, customer research, etc) regarding industry best practices
- Partner with CSMs to support their journey to maturity via avenues such as, round table, user-group trainings, webinars, etc
- Partner with Sales, and Marketing to support creation of content o convey Customer Success stories
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
Salary benchmarks
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