Production Support Engineer, Galaxy
$140-160k
+ Annual Bonus + Equity Incentives
Investment management firm
Be an early applicant
Investment management firm
1001+ employees
Be an early applicant
$140-160k
+ Annual Bonus + Equity Incentives
1001+ employees
Company mission
To engineer a new economic paradigm.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum 4 years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
- Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
- Experience with incident response, root cause analysis, and structured problem-solving in a production environment
- Detail-oriented mindset with a focus on accuracy and quality
- Excellent verbal and written communication skills
- Ability to build and maintain strong client relationships and provide outstanding customer service
- Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively
- Fluent in English
Desirable
- Experience working with cryptocurrency or electronic trading platforms
- Experience collaborating with global counterparts across time zones
- Knowledge of blockchain technology and cryptocurrency protocols
- Familiarity with DevOps practices and tools
- Relevant certifications in software development or IT support
What the job involves
- We’re seeking a Production Support Engineer, ideally with experience in the financial services industry, to join our dynamic team in supporting mission-critical software systems
- As a key member of our support organization, you’ll play a vital role in ensuring the stability and performance of our cryptocurrency business lines, including trading, risk, and settlement functions
- You’ll provide high-quality client support, diagnose and resolve complex technical issues, and work closely with development teams to implement fixes and system improvements
- Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
- Work on automation projects to minimize manual effort and enhance the effectiveness of production support
- Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations
- Debug and troubleshoot complex applications written in Java and Python
- Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
- Coordinate with global counterparts to ensure seamless follow-the-sun support
- Document and maintain support procedures, runbooks, and knowledge base articles
- Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction
- Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability
Our take
Galaxy Digital Holdings was founded to bring institutions into the blockchain revolution, envisioning a society where values and ownership flow as freely as information. Galaxy has captured the massive growth in the space over the past few years, offering its clients a range of financial solutions spanning the digital assets ecosystem, operating five synergistic business lines: Trading, Asset Management, Principal Investments, Investment Banking, and Mining.
The company exists within a highly volatile industry but has emerged stronger following the recent crypto reset. While reports claim the company is planning to cut one-fifth of its workforce, Galaxy itself has stated that it is currently focused on considering optimal team structure and strategy.
Recently, Galaxy announced that it has entered into an agreement with Canaccord Genuity Corp. for a bought deal offering, raising gross proceeds of approximately US$100 million. This move is aimed at bolstering the company’s financial position, with proceeds intended for working capital and general corporate purposes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (1 round)
Feb 2018
$18m
SERIES B
Total funding: $18m
Company benefits
- Equity Exposure for All Employees - Through broad and meaningful equity participation, we desire to have our employees work collaboratively and act as long-term shareholders
- 401(k) Contributions- Galaxy offers a 401(k) retirement savings plan with a 3% employer contribution and access to both Traditional and Roth options (US-only)
- Flexible Time Off and Parental Leave - You decide how many paid vacation and personal days off you want. Paid Parental Leave is available to give new parents the opportunity to care for and bond with their new child
- Full Paid Health Benefits - Company-paid health insurance for employees, partners, and other dependents, effective as of your start date
- Perks at Work - Galaxy provides various crypto education opportunities, a free Peloton membership with insurance, after-hours car service reimbursements, and more
- Employee Assistance Program - Confidential, 24/7 access to mental healthcare with a licensed therapist or psychiatrist. Benefits include 8 free video sessions per person, per year, for employees and any of their dependents age 18+
Company HQ
SoHo, New York, NY
Leadership
Mike Novogratz
(CEO)Previously acted as CIO for Fortress Investment Group and as a Partner of Goldman Sachs.
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