Customer Success Manager, James Edition
More information about location
Luxury marketplace
Open for applications
Luxury marketplace
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To connect high-net-worth buyers with premium sellers worldwide.
Role
Who you are
- Customer Success Experience:
- Demonstrate a passion for consistently delivering exceptional customer success management over several years
- Excellent Communication and Presentation Skills:
- Excellent proficiency in English and at least one of the following languages: Italian, Spanish, French, or Portuguese
- Meticulous Business Acumen:
- Diligent in upholding quality standards across all areas of responsibility and presence
- Problem-Solving:
- Apply a data-driven and analytical approach to address customer challenges
- Collaborative Approach:
- Foster effective collaboration within the team to resolve issues and enhance overall customer success
- Efficient Multitasking:
- Demonstrate the ability to handle multiple tasks efficiently while maintaining high-quality standards
- Adaptability and Tech Proficiency:
- Proactively adapt to evolving environments and be comfortable with various software platforms that enable effective customer communication
What the job involves
- As a Customer Success Manager at JamesEdition, you'll play a pivotal role in shaping extraordinary customer experiences
- This remote position empowers you to make a significant impact at the largest global luxury marketplace, ensuring the satisfaction of our diverse global customer base
- Engage proactively with our diverse global clientele, leveraging your experience to build lasting relationships and exceed customer expectations
- Proactively reach out to customers, ensuring their needs are fulfilled and deeply understood to foster long-term relationships
- Cultivate a comprehensive understanding of our products, their capabilities, and benefits, ensuring we provide maximum value to our esteemed customers
Application process
- We usually respond within two weeks
Our take
Since its founding in 2008, James Edition has set out to connect high-net-worth buyers with sellers.
The marketplace boasts an unparalleled reputation for its collection of more than 200,000 listings across ten categories that ranges from homes and jewellery to cars and private islands.
The website now generates over 10M page views every month and has recently seen impressive growth within its real estate division. The company is well placed to continue in this direction as the luxury real estate market continues to surge.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Remote work - We find that hours spent in an office usually has low correlation to results delivered. We allow everyone to find that place that fits best right now for achieving the best work possible
- Unlimited Vacation - As long as results are delivered, we don't count the days you want to spend to re-charge your batteries or pursue a passion outside of work
- Startup culture - We are goal-oriented, we spend time to solve customer problems, not in meetings. We offer a flat hierarchy, minimum bureaucracy, high responsibility and a data-driven culture
Company values
- Be proactive
- Solve problems
- Decide with data
- Communicate
- Stay hungry
Company HQ
Bedrijventerrein Sloterdijk, Amsterdam, Netherlands
Articles
Leadership
Eric Finnas Dahlstrom
(CEO, not founder)Previously acted as Head of General Classifieds and eCommerce for AVITO.ru and as Head of Analysis, Reporting and Control for Tele2 Kazakhstan.
Share this job
View 1 more job at James Edition