Developer Support Associate, Okta
New Graduate, Spring 2025
$76k
This range is based on California, Colorado, New York and Washington market data and may vary in other locations + Equity (where applicable) + Bonus
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$76k
This range is based on California, Colorado, New York and Washington market data and may vary in other locations + Equity (where applicable) + Bonus
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment
- You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better
- This role is geared for New Graduates, graduating between May 2024 and January 2025. Applicants must reside in Chicago
- Ability to quickly context-switch between multiple complex work streams
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
- Customer-obsessed attitude — a customer advocate, always going the extra mile
- Team player with solid cross-team communication skills
- Technical Domain Focus: Knowledge of software development fundamentals and common architectures
- Knowledge of HTTP, encryption, basic security concepts
- Knowledge of one or more authentication or authorization concepts such as SSO or MFA
- Some proficiency in at least one programming language; ideally JavaScript
- There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7
- Graduating between May 2024 - January 2025 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience
What the job involves
- As a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta
- The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers
- This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA)
- Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
- Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations
- Collaborate with other departments in the company to achieve customer satisfaction
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Salary benchmarks
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Diversity, Equity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
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