Developer Support Associate, Okta

New Graduate, Spring 2025

$76k

This range is based on California, Colorado, New York and Washington market data and may vary in other locations + Equity (where applicable) + Bonus

JavaScript

Entry level

Chicago

Management platform securing resources from cloud to ground

Job no longer available

Management platform securing resources from cloud to ground

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Job no longer available

$76k

This range is based on California, Colorado, New York and Washington market data and may vary in other locations + Equity (where applicable) + Bonus

JavaScript

Entry level

Chicago

1001+ employees

B2BSecurityInternal toolsSaaSIdentity

Company mission

To improve the connections between people and tools to make companies more productive and secure.

Job

Company

Role

Who you are

In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment
You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better
This role is geared for New Graduates, graduating between May 2024 and January 2025. Applicants must reside in Chicago
Ability to quickly context-switch between multiple complex work streams
Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
Customer-obsessed attitude — a customer advocate, always going the extra mile
Team player with solid cross-team communication skills
Technical Domain Focus: Knowledge of software development fundamentals and common architectures
Knowledge of HTTP, encryption, basic security concepts
Knowledge of one or more authentication or authorization concepts such as SSO or MFA
Some proficiency in at least one programming language; ideally JavaScript
There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7
Graduating between May 2024 - January 2025 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience

What the job involves

As a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta
The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers
This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA)
Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations
Collaborate with other departments in the company to achieve customer satisfaction

Our take

Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.

The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.

Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (3.7)

Trustpilot (1.4)

Company

Funding (last 2 of 7 rounds)

Sep 2015

$75m

SERIES F

Jun 2014

$75m

SERIES E

Total funding: $229.3m

Company benefits

Work from home opportunities
Health + Wellness
Financial Benefits
Pay + Incentives
Time Off
Everyday Living
Resources

Company HQ

The East Cut, San Francisco, CA

Leadership

Todd McKinnon

(Co-Founder & CEO)

VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.

Frederic Kerrest

(Co-Founder & Vice Chairman)

Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.

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