Associate Chief of Staff, Pager
$150-165k
Virtual healthcare platform
Be an early applicant
Virtual healthcare platform
201-500 employees
Be an early applicant
$150-165k
201-500 employees
Company mission
To transform the way that consumers interact with their healthcare.
Role
Who you are
- The ideal candidate is comfortable operating in ambiguity, can flex quickly as priorities shift, and is equally effective in rolling up their sleeves to help teams work through challenges in real time
- 2 to 5 years of experience in roles involving strategy, operations, consulting, project coordination, or executive support
- Bachelor’s degree required in business, healthcare administration, public policy, economics, or related field. A master’s degree such as an MBA, MHA, MPH, or similar is a plus
- High technical acumen to include expert level Excel and Presentation skills
- Demonstrated ability to balance strategic thinking with hands-on execution
- Strong organizational and prioritization skills with the ability to manage multiple workstreams simultaneously
- Comfort operating in fast-paced, changing environments with shifting priorities
- Strong problem-solving skills and the ability to break complex work into actionable steps
- Excellent interpersonal skills with the ability to build trust and collaborate across functions
- Clear, concise, written, and verbal communication skills
- High degree of discretion, judgment, and professionalism
- Willingness and ability to perform executive assistant duties as part of a broader role
- Experience in healthcare, digital health, SaaS, or high-growth environments is a plus but not required
What the job involves
- The Associate Chief of Staff is a highly adaptable, execution-oriented partner who supports senior leadership by translating strategy into action
- This role sits at the intersection of big-picture thinking and day-to-day problem solving
- Reporting to the COO, this individual will help streamline processes across the organization, support cross-functional execution, and ensure that important initiatives move forward even when things get messy
- While this is not a formal project management role, the Associate Chief of Staff will regularly perform project management activities such as breaking complex work into smaller parts, coordinating across teams, tracking progress, and helping unblock execution
- The role will also include select executive assistant responsibilities to support leadership effectiveness
- You'll partner closely with senior leaders to support organizational priorities, strategic initiatives, and operational execution. Help translate high-level goals into clear plans, actions, and outcomes that teams can execute against
- Identify opportunities to improve, simplify, and standardize processes across the organization
- Work with cross-functional partners to design practical solutions that reduce friction, increase clarity, and improve efficiency
- Support the execution of cross-functional initiatives by breaking work into manageable components, aligning owners, and driving follow-through
- Sit alongside teams when initiatives stall or encounter challenges, helping diagnose issues, facilitate problem-solving, and get work back on track
- Act as a connective tissue across teams including Product, Engineering, Client Success, Operations, Finance, and People
- Build trust-based relationships and influence without authority to move work forward
- Support planning, coordination, and delivery of initiatives by maintaining timelines, tracking dependencies, preparing materials, and following up on action items
- Adapt plans as priorities shift and new information emerges
- Provide select executive assistant support including calendar management, meeting preparation, agenda development, note-taking, and follow-up
- Ensure leaders are well-prepared, organized, and focused on the highest-impact work
- Conduct research, synthesize information, and develop clear recommendations to support leadership decision-making
- Quickly absorb context and provide structured thinking on complex or ambiguous topics
- Prepare clear, concise written and verbal communications including meeting summaries, presentations, and internal updates
- Ensure alignment, clarity, and accountability across stakeholders
- Operate with a mindset of learning and iteration
- Identify what is working, what is not, and propose improvements to how the organization plans, communicates, and executes
- Innovation & Measurement: Stay current on data, analytics, and reporting trends within healthcare and technology
- Introduce new approaches to measurement, visualization, and storytelling that elevate how Pager Health understands and communicates its impact
Our take
Pager is a virtual care platform that delivers a range of services to healthcare clients. The app allows patients to schedule appointments and connect with caregivers and medical professionals while providing telemedicine, after-care follow-up, and various other options.
Since its rebranding in 2014, Pager has experienced substantial growth, reflecting the increasing demand for telehealth solutions. The company has formed several partnerships with established healthcare providers, including a notable deal with Horizon Healthcare Services in 2017. These collaborations have helped expand Pager's reach and integrate its services into existing healthcare systems.
Interest from private investors has also been significant, with the company securing substantial funding. However, Pager faces intense competition in the telehealth market, which is a huge and growing space. To stand out from alternative solutions, it is crucial for Pager to continually innovate and differentiate itself in this rapidly evolving space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$6.1m
LATE VC
Sep 2021
$50m
SERIES C
Total funding: $113.5m
Company benefits
- Medical (Free medical plan option for employees and affordable plan options for families)
- Health Savings Account (HSA) (Employer HSA contribution)
- Flexible Spending Accounts (FSA)
- Dental
- Voluntary Vision
- Life Insurance (Company paid)
- Accidental Death and Dismemberment (AD&D) Insurance (Company paid)
- Voluntary Life and Accidental Death and Dismemberment (AD&D) Insurance
- Short-Term Disability (STD) (Company paid)
- Long-Term Disability (LTD) (Company paid)
- Employee Assistance Program (EAP) (Company paid)
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Pet Insurance
Company HQ
Midtown South, New York, NY
Leadership
Walter Jin
(Chairman & CEO)Alongside being the CEO of Pager, they are the co-founder and General Partner at three Fields Capital. Previously co-founded The Innovation Institute where they served as the CIO for 4 years.
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