Partner Operations Manager, Smartly.io
$110-140k
+ Annual bonus and stock options
2-3 days a week in office
AI-powered advertising platform
Be an early applicant
AI-powered advertising platform
501-1000 employees
Be an early applicant
$110-140k
+ Annual bonus and stock options
2-3 days a week in office
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- This is an ideal role for someone who thrives on bringing structure to complex programs, enjoys working across multiple stakeholders, and is energized by solving operational challenges in a fast-paced, collaborative environment
- 3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company
- Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously
- Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis
- Experience building and maintaining dashboards in Looker or similar business intelligence tools
- Experience coordinating cross-functional teams and driving accountability across multiple stakeholders
- Strong communication skills with the ability to simplify complex operational information for technical and non-technical audiences
- Experience managing technical bugs, customer escalations, or operational support processes is highly preferred
- A proactive, detail-oriented mindset with a passion for building scalable processes and improving operational efficiency
- Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus
What the job involves
- As Partner Operations Manager, you will report to the VP of Partnerships and partner closely with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational excellence across our strategic platform partnerships
- You will be responsible for creating visibility into key initiatives, coordinating cross-functional execution, managing partner-related technical escalations, and delivering operational insights that help the Partnerships organization scale
- Operational Program Management: Own and maintain critical operational trackers that keep partner initiatives on track, including marketing event planning, product build milestones, and other strategic initiatives. Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities and timelines
- Cross-Functional Coordination: Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams. Drive accountability across workstreams, facilitate regular project reviews, and ensure initiatives move forward efficiently
- Partner Bug & Escalation Management: Manage the intake, prioritization, and coordination of partner-related bugs and technical escalations, particularly those involving product integrations and platform partners. Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure issues are communicated clearly, resolved efficiently, and tracked through completion
- Analytics & Reporting: Perform operational analysis using Excel or Google Sheets to identify trends, monitor key initiatives, and support business decisions. Build and maintain dashboards in Looker that provide visibility into operational health, project progress, partner issues, and team performance
- Process Improvement & Operational Excellence: Continuously identify opportunities to improve workflows, documentation, reporting, and cross-functional collaboration. Develop scalable operational processes that enable the Partnerships organization to execute more efficiently as the business grows
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok and Pinterest. After seeing quick success following Facebook’s 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour and TechStyle.
Its suite of tools automatically creates ads and videos from product images - handling budget allocation and audience targeting, as well as analysing where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving advertising trends supports its continued growth, and its introduction of AI-powered intelligence across its platform shows it is keeping up with technology trends too.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$2.9m
SERIES A
Total funding: $2.9m
Company benefits
- Generous healthcare packages and mental health services
- Career development opportunities, bonus programs and annual performance reviews
- Hybrid working model, with the option to work abroad for up to 30 days
- Company equity options program
- Paid holidays, OOO time and family leaves
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Co-founder, Board Member & Advisor)Initially served as CPO of the company. Also the founder of Focal and Zero, and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Co-founder & Board Member)Founder and CEO at Taito.ai. Initially served as CEO of the company. Previously founded Metrify.io, Startup Sauna, and Funrank.
Laura Desmond
(CEO)Also Founder and CEO at Eagle Vista Partners, and Operating Partner at Providence Equity Partners, as well as being a Board Member at Adobe and DoubleVerify. Former CEO of Starcom.
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