Support Engineer, Freshpaint
East Coast
$90-130k
+ Equity
More information about location
No-code customer data platform
Open for applications
No-code customer data platform
21-100 employees
Open for applications
$90-130k
+ Equity
More information about location
21-100 employees
Company mission
Freshpaint's mission is to help companies deliver exceptional experiences to their customers.
Role
Who you are
- Minimum 2 years of experience in a technical role as a support engineer, solutions engineer, software engineer, or similar
- Minimum 2 years of experience in a customer facing role
- Experience with modern programming languages, such as Go or JavaScript
- Proficiency in front and back end technologies
- You have high empathy and care about the customer experience. You can talk to customers and help them resolve their technical issues and assuage any concerns they have with the product
- You're deeply curious, empathetic, and user-centric, with a knack for sharing customer insights across the rest of the team
- You have a demonstrated ability to research a problem thoroughly and figure things out on your own in order to troubleshoot and resolve technical issues efficiently, but you’re not afraid to ask for help to get the customer what they need
- Experience with common support software like Freshdesk, Zendesk, and similar systems
- You get things done – fast. You learn fast and are able to get up to speed quickly on new tools and technologies.. You take ownership and solve problems when you see them
What the job involves
- Research, address, and resolve a diverse range of customer issues
- Dig into the code base, understand how we do things and use that knowledge to guide our customers, resolve issues for them, and provide a great customer experience in a technical role
- Work with Go,TypeScript, and SQL to diagnose and resolve customer issues
- Ensure that our customers receive prompt and effective technical support that meets their needs and exceeds their expectations with a very technically complex product
- Contribute to comprehensive technical documentation to ensure clarity and accessibility to our customers on how our product works
- Provide expert technical support for onboarding customers, work with Customer Success teams to ensure a smooth adoption process
- Work with Engineering, Customer Success, and Account Management teams to provide the best technical support to our customers
- Collaborate with our Engineering team to fix bugs
- Work alongside Product Managers to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer needs
Our take
Accurate and compliant customer data is key to enabling companies to market themselves more effectively. However, acquiring and activating this data can prove very difficult and expensive for organizations without a dedicated engineering team.
Y-Combinator-backed Freshpaint is on a mission to change this with its data platform, which allows users to connect and standardize customer data, create behavioral datasets, and activate these in their own marketing and analytics tools – all without a single line of code.
Founded in 2019, Freshpaint has been quick to attract a number of high-profile customers including Monster.com, Bitrise, and Modern Health. Now well-funded thanks to investment from Intel Capital, the company is gearing up for a period of fast growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jul 2024
$30m
SERIES B
Nov 2022
$9.5m
SERIES A
Total funding: $39.7m
Company benefits
- Remote within US timezones (we are not async remote)
- Stock options package with a 10 year exercise window
- Unlimited PTO with a minimum of 2 weeks required
- Half-day Fridays
- 401k
- Health, dental, and vision Insurance - 100% covered for you, and up to 80% covered for dependents
- Mental health benefits - therapy sessions, regular check-ins, and more
- 2 Treat Yourself Days - $100 and a day off just to treat yourself, 2x per year
- Free Spotify
- Health + Wellness Benefit - $50/month to the gym, or whatever your thing is!
- Conferences - we'll pay for you to go and learn stuff
- Generous parental leave - regardless of your gender, take 12 weeks with your kid
- Life insurance
- Tech budget - Brand new MacBook and whatever else you need
- Monthly co-working credits
- 2-4 offsites Per Year
Company values
- High Slope – We prioritize high potential over past successes. A line with a high slope grows more quickly over time. For us, "high slope" refers to the people that, in an extremely short period of time, achieve outsized impact and growth. We’re a learning organization. In a learning organization there’s no such thing as failure, there’s only failure to learn
- Ignore Walls – We break through walls, or hack our way around them. We believe the scales are always tipped toward people who are determined and will persevere. Those that score highly in this core competency have raw potential. We do what it takes. We figure out how to achieve our goals with whatever resources we’re given
- EQ > IQ – We don’t like egos. We value high empathy and understanding how other people think. Bring your whole self to work. We’re people who are highly engaged and can engage others. We have a strong no a**holes policy. Brilliant jerks have no place here
Company HQ
Mission Dolores, San Francisco, CA
Articles
Leadership
Michael Malis
(Founder)Before Freshpaint, they worked for digital insights platform Heap as a Software Engineer, leading the database team.
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