Strategic Business Partner, TalkTalk
People and Talent
Salary not provided
+ Performance-related bonus opportunities
Mid and Senior level
Manchester
Office located in Salford Quays, Manchester
Broadband, mobile & TV provider
Job no longer available
Broadband, mobile & TV provider
1001+ employees
B2CB2BTelecommunications
Job no longer available
Salary not provided
+ Performance-related bonus opportunities
Mid and Senior level
Manchester
Office located in Salford Quays, Manchester
1001+ employees
B2CB2BTelecommunications
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that deliver organisational effectiveness, aligned to organisational goals
- Developing strong, credible proactive and valued relationships at all levels, championing inclusion and creating an engaged performance culture enhancing TalkTalk’s reputation
- Elevating leadership impact by shaping & delivering key development initiatives that build capability, drive accountability, and support a high-performance, agile, can-do culture
- Embedding an organisational rhythm where people initiatives are consistently prioritised
- Strategic people leadership, managing legal and reputational risk in a dynamic environment. Identifying, mitigating and escalating people, financial and operational risks, ensuring compliance with legal, regulatory requirements and company policies
- Leading transformation initiatives, guiding leaders through key shifts to ensure smooth transitions, mitigate disruption and embed the right cultural behaviours
- Organisational design expertise, utilising OD tools & methodology to deliver appropriate structures & roles to optimise organisational effectiveness
- Executing Talent management strategies that identify and grow the right skills, behaviours and expertise, deepen the succession bench, promote Diversity, Equality Belonging and Inclusion, and ensure TalkTalk attracts, retains, and grows key talent
- Informing and embedding appropriate talent, career development & succession frameworks that empower our people to achieve their goals
- Developing & implementing robust workforce plans, ensuring the right talent capacity is in place at the right time to achieve our goals, carefully considering requirement/impact of contractor/outsourced resources, legal & best practice considerations and future growth
- Embedding performance metrics and frameworks that assess and enhance individual and organisational performance and promote a continuous improvement culture
- Building a positive climate where concerns are addressed and conflicts are resolved in a timely and appropriate manner, in line with our policies, procedures, shared behaviours and values, utilising your proven depth of ER and IR experience
- Driving engagement strategies that enable positive colleague experience
- Providing People Team thought leadership, delivering continuous operational excellence, toolset, mindset, and skillset to ensure consistent and timely high-quality support
- Monitoring and analysing business performance, providing insights, regular reporting and recommendations to leaders to improve efficiency and profitability
- Utilising people data, insights and external market trends to inform decision-making, recommended and implement opportunities and measure organisational effectiveness
- Staying updated on industry trends and best practises, advising leaders and proactively updating services to reflect relevant changes in HR legislation and policies
What the job involves
- TalkTalk is embarking on a large-scale cultural transformation, moving from a Telco to a Techco
- To help shape our future, our People and Culture Team requires highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey
- These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes
- As well as playing a critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams
- Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness, in key areas such as simplifying our organisation, through effective end to end organisational design, manpower and talent planning
- You will also help to power our leaders, acquire and grow our talent and build a high-performance accountable and engaged culture
- This requires a strong balance of strategic thinking, business and financial acumen as well as proactive solutions, and data and insight led operational delivery, in anticipating and meeting our ever-changing requirements and ensuring that People considerations are central to every decision; ultimately fuelling our sustainable growth
- Key to the role is establishing new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team
- You will ultimately help create a positive, dynamic, and forward-thinking environment that supports the organisation's strategic objectives, fosters employee engagement and customer satisfaction to deliver our required cultural transformation
- To succeed you will be a confident and resilient self-starter who thrives best in a culture where teamwork, collaboration, innovation, accountability, customer focus and a bias for action is the norm
- In return, development opportunities are abundant
- We are looking for candidates who thrive in fast paced, change-oriented environments, are adept at operating strategically and operationally with ease, and bring the following essential criteria:
- MCIPD/FCIPD qualified HR professional with a significant portion of prior experience in Strategic Partnering/OE/Talent roles to Executive levels within multiple matrix, fast paced and agile organisations, ideally in product-led, technology environments and with strong understanding and expertise in organisation design
- Strong generalist abilities coupled with experience operating in at least one specialist area across Talent, OD, or People Services leadership
- Passionate about your ongoing CPD you will hold additional certifications such as psychometric assessment, coaching, OD or appropriate change/ agile methodologies
- Strong experience leading organisational & cultural transformation in a programmatic way, guiding people through complex change & op model redesign with positive outcomes
- Demonstratable ability in understanding complex business challenges, translating these to actionable people strategies, and driving impactful solutions for commercial success
- Coaching leaders in creating, transitioning and embedding successful operating models, supporting change and capability development with confidence. Ensuring roles and structures are well defined, scalable & adaptable to support business agility and growth
- Adept at designing and leading enterprise-wide talent strategies, including succession planning, performance management, talent reviews, skills mapping, & workforce planning
- Building workforce agility and flexibility by identifying needs and supporting the design, implementation, and delivery of organisational development to drive cultural change, improving team dynamics, and build capabilities, optimising org effectiveness
- Expertise in managing complex employee relations issues competently and confidently, providing strategic guidance, and fostering a positive employee relations environment
- Sourcing and applying strategic market insights to enhance organisational effectiveness
- Simultaneously managing multiple projects successfully delivering impactful results
- Comfortable navigating compliance, risk, and reputational challenges with data-led insight
- Fostering leadership maturity, strategic thinking, positive workplace culture and addressing people issues with authority, credibility & excellence, with minimal handholding
- Constructively building positive, credible and collaborative relationships where listening, consulting, influencing, & proactively communicating is key
- Ensuring all people initiatives deliver cultural change and enterprise-wide success
- Excellent communication & storytelling skills (written & verbal), with a data-assisted mindset that drives your thinking and supports your decision making
- Proven ability to articulate complex insights clearly and persuasively, using data to build compelling narratives that influence stakeholders and drive action
- Performance oriented, delivering against organisational goals & tracking business impact
- Championing the TalkTalk culture with passion to drive transformational change
- Ability to think systemically and translate complex challenges into practical solutions
- Adapt and respond positively to organisational change and ambiguity, making positive use of the opportunity change management creates and demonstrating growth mindset
- A bias for action, laser focussed on timely delivery of milestones and positive outcomes
- High self-awareness, empathy and ability to navigate complex interpersonal dynamics with composure and resilience
- A proactive, problem-solving approach with excellent attention to detail and the ability to drive change effectively, handling unexpected challenges and complexity positively
- Highly self-sufficient, able to manage multiple priorities at pace comfortably and calmly, delivering meaningful and impactful outcomes
- Adaptable, thriving in a dynamic and evolving environment
- A collaborative, curious mindset with a solutions-focus continuous improvement outlook
- Willingness to question the status quo and offer alternative perspectives with tact and integrity, supported through appropriate data and insight
- A consultative, data-informed approach to problem-solving and change
- Confidence in facilitating workshops, engaging stakeholders, and navigating ambiguity
- Passion for continuous learning, innovation, and driving improvement in self and others
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. It leveraged the market-leading technologies of DZS (including DZS CloudCheck and Expresse Cloud EDGE) towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Since then, the company has had a rocky time, which has resulted in a major break-up and sale process. That said, its consumer division (which retains the TalkTalk name) remains optimistic for the future, undergoing a brand refresh in 2025 that comes alongside the redesigning of customer-facing platforms and a new marketing campaign.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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