Customer Success Manager, Dune
+ Equity
More information about location
Product analytics for dApps on Ethereum
Be an early applicant
Product analytics for dApps on Ethereum
101-200 employees
Be an early applicant
+ Equity
More information about location
101-200 employees
Company mission
To make crypto data accessible.
Role
Who you are
- Have 3–6+ years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS
- Have supported or sold technical or data products to sophisticated customers
- Are comfortable working with complex solutions rather than simple, transactional products
- Have experience owning commercial outcomes such as renewals, upsells, and net dollar retention
- Can engage confidently with technical stakeholders (data teams, engineers, analysts)
- Have experience working with companies similar to those targeted by Dune’s sales team (data-driven, crypto-native, or financial/tech-forward organizations)
- Have familiarity with crypto, blockchain, or financial data—or can demonstrate exceptional ability to learn quickly
- Are proactive, structured, and comfortable operating in a fast-moving startup environment
- Technical curiosity and customer empathy are critical
- Crypto experience is strongly preferred, though exceptional candidates from adjacent domains will be considered
- We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
What the job involves
- We’re hiring a Customer Success Manager to own and grow a portfolio of Dune’s customers, supporting our most important growth initiative over the coming years
- Customer Success at Dune spans two functions:
- Technical support (reactive troubleshooting and ticketing)
- Commercial customer success (proactive retention, expansion, and value realization)
- This role sits firmly in the commercial Customer Success function
- You’ll own a book of enterprise customers, with responsibility for retention, expansion, and long-term success
- You’ll work proactively with customers using Dune’s onchain data products—helping them extract value from complex datasets, align Dune to their business goals, and expand usage over time
- This is a quota-carrying role, measured primarily on net dollar retention and expansion, and requires strong technical curiosity, commercial acumen, and the ability to work with sophisticated, data-driven teams
- Own a book of enterprise customers, acting as their primary point of contact post-sale
- Drive renewals, retention, and expansion across Dune’s onchain data products
- Proactively manage customer relationships, ensuring customers realize value well ahead of renewal cycles
- Partner with customers on complex data use cases, helping them understand and operationalize onchain data
- Identify upsell and expansion opportunities across multiple data products
- Collaborate closely with Sales to ensure smooth handoffs and aligned account strategies
- Work with Support and Engineering to resolve technical issues, while keeping the customer experience front and center
- Build strong feedback loops with Product, sharing insights on customer needs, gaps, and emerging use cases
- Track customer health, usage, and commercial risk using internal tooling and CRM
- Help define and improve Customer Success processes as the team scales
- Key success metrics in the first 6 months:
- Strong retention across your customer portfolio
- Clear expansion pipeline within existing accounts
- High customer engagement and product adoption
- Positive customer feedback and referenceability
- High-quality, actionable feedback delivered to Product and Sales
- This is a proactive, commercial Customer Success role, not a reactive support position
Our take
Dune is a cryptocurrency analytics platform offering users free access to analyse and create analytics dashboards on a range of digital assets, from NFTs to DeFi protocols. It makes crypto analysis easier for those who want to keep on top of metrics with added ease.
Dune decodes Ethereum smart contract data to facilitate analysis with simple SQL queries through its interface. This allows instant visualisation of query results into graphs. Further, the cryptocurrency sector is seeing a surge in valuations, with analytics companies like Coin Metrics and DappRadar enjoying comparable interest. With digital asset trading broadly unregulated, and the technology still very much developing, the value of strong analytics could prove immeasurable going forward.
Founded in 2018, Dune has enjoyed a remarkably swift rise; 2022 funding granted it unicorn status and it is seeing rising popularity in the sector. For now, however, the company is focussed very much on improving accessibility for crypto data, and growing its team.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Feb 2022
$69.5m
SERIES B
Aug 2021
$8m
SERIES A
Total funding: $79.5m
Company benefits
- Salary in the top 25% of industry
- Equity in the top 25% of industry
- Pension + 401(k) Plan
- Flexible Time Off
- Distributed Team
- Focus Time
- Co-Working Travel Allowance
- Global Offsites & Team Meetups
- Stipend for Home Office
- Private Medical Insurance
- Parental, Foster and Adoptive Paid Leave
Company HQ
Sentrum, Oslo, Oslo
Leadership
Fredrik Haga
(Co-Founder & CEO)Studied at the Norwegian School of Economics, and was a Project Manager at Clarify Language. Worked as Trend Manager Blockchain at Schibsted Media Group.
Mats Olsen
(Co-Founder & CTO)Previously a Software Engineer at Comperio and a Senior Data Scientist at Schibsted Media Group.
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