IT Technician, Wise
+ RSU's
More information about location
1-5 days a week in office
Money without borders
Be an early applicant
Money without borders
1001+ employees
Be an early applicant
+ RSU's
More information about location
1-5 days a week in office
1001+ employees
Company mission
We believe in money without borders. That's why we're building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Role
Who you are
- Experience providing IT support for Windows and/or Mac OS environments
- Enjoy helping people and solving problems by nature
- An assertive communicator who is also flexible and eager to learn
- Identify pain points and run improvement initiatives to completion
- Possess a great sense of humor and the ability to work under pressure
- Passionate about computing and user experience
- Comfortable working both independently and as part of a team as the situation requires
- Researching solutions and the latest technology is second nature
What the job involves
- Join our User Technology (UT) team at Wise, where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being speed blockers
- You will work in a smaller group within a global team, primarily in the Austin office, but also supporting other locations in the Americas, including Tampa, New York, Mexico City, and São Paulo, Brazil
- Additionally, you will provide support to co-workers traveling or working from anywhere outside the office
- Provide technical support for Wisers seeking assistance
- Manage procurement, assets, and inventory of laptops, monitors, printers, and other peripheral tech accessories
- Identify and suggest potential areas for improvement
- Be an encyclopedia on Wise’s IT products and services
- Troubleshoot and repair computer hardware and software issues
- Educate users and colleagues on tools, tech, and security at Wise
- Manage provisioning and deprovisioning of devices
- Assist other teams within UT
- Participate in internal projects aimed at continuous improvement initiatives
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. Its attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
While the market is crowded with new entrants (think Revolut and Monzo) and traditional banks trying to catch up, Wise is still staying one step ahead having recently opened a new hub in India and new payment features as well as reporting a rise in key metrics on higher volume and customer growth. This continued growth positions the company well for continued success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$26.7m
SERIES D
Total funding: $397.1m
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Co-Founder & Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(Co-Founder & CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking and Chief Banking and Expansion Officer.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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