Staff Software Engineer, ServiceTitan
Platform, DevEx
$185.3-297.4k
Salary varies depending on location
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$185.3-297.4k
Salary varies depending on location
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 10+ years of software engineering experience, with recent (last 6–12 months) hands-on platform or DevX work
- Direct, hands-on experience with AI/agent tooling beyond process automation or code-review assistance — this is the line that separates a real Staff-level DevEx candidate from a strong platform generalist. Concretely, we're looking for: a primary dev environment built around a coding-agent app (e.g., Codex, Claude Code) that you run on both desktop and mobile, agent sessions you keep running continuously rather than one-off, and the ability to speak in depth about orchestrating more than one agent against real work — not just occasional prompt engineering or asking an agent to draft a spec from a brief
- Experience shipping CI/CD pipelines, build systems, internal developer portals, or test automation platforms in production, at a scope consistent with “large, potentially distributed systems.”
- Practical fluency with containerization/orchestration (Kubernetes/Docker) and cloud infrastructure (AWS/GCP)
- Comfort operating independently on a small team — you're expected to see and plan around disruptions, not just react to them
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
Desirable
- Some direct exposure to coding-agent-runtime work, even partial — the strongest differentiator against other Staff-level platform candidates
- Experience where AI-agent adoption was a team or org push you helped drive, not just something you did solo — and where the work is current (roughly the last 3 months), not a project you haven't touched in over a year
- Experience with compliance-sensitive workflows, change management systems, or policy engines
What the job involves
- ServiceTitan is building the Developer Platform for enterprise-scale SaaS. DevEx is a newly formed, lean, highly agile team (3–4 people) building AI-enabled platform infrastructure — pioneering AI-assisted development tools and coding agent runtimes (like Codex) to help engineering teams operate at “AI speed.”
- This is a Staff Software Engineer role per ServiceTitan's engineering leveling framework: 10+ years of experience, Advanced Engineer level, working across squad(s)-scale, large or potentially distributed systems
- What You'll Build
- AI-Native Tooling: Components of the agent orchestration layer and harness that let coding agents operate reliably inside ServiceTitan's systems
- Environments: CDEs, on-demand provisioning, mocking, and data seeding
- Build & CI/CD: Build parallelization, remote caching, test-splitting, secure and progressive rollout pipelines
- Developer Portal: Golden Paths, scaffolding, and service/API catalogs
- Guardrails & Compliance: Automated linting, security scanning, and policy-as-code embedded in workflows
- Nature of Work: Make core architectural decisions and design systems within your area; lead investigations and guide deep-level refactoring; demonstrate knowledge across multiple domains (agent runtimes, build infra, environments) and know how to glue distributed systems together
- Delivery: Write code and set the standard others emulate — full rigor on testing for scale, resiliency, performance, and security. Roadmap large tracks of work with reliable estimates and help the team hit its commitments
- Independence & Decision Making: Make technical decisions across a large area of the platform and resolve in-depth needs without needing to be told how
- Ownership: Be the go-to SME for at least one major piece of the DevEx platform (e.g., the agent harness, or the CDE provisioning layer) — recognized by the team as the person who owns it
- Leadership: Mentor engineers in technical design and architecture; participate in interviewing and hiring recommendations for the team
- Partner with the Principal Engineer/EM to turn multi-quarter strategy into sequenced, shippable slices of infrastructure
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
Share this job
View 39 more jobs at ServiceTitan