Insights Analyst, Chime
Member Experience
$112.1-155.8k
Full-time employees are also eligible for a bonus, competitive equity package
Mobile banking for the everyday person
Open for applications
Mobile banking for the everyday person
1001+ employees
Open for applications
$112.1-155.8k
Full-time employees are also eligible for a bonus, competitive equity package
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- A Bachelor’s degree in a quantitative field such as Statistics, Data Science, Economics, Mathematics, Computer Science, or a related discipline
- Minimum of 4 years experience (post-internship) in analytics or a similar role (or Master’s degree with minimum of 3 years experience )
- Strong knowledge of statistics and experience evaluating experiment results for statistical significance and business impact
- Experience designing, conducting, and assessing experiments (A/B tests, difference-in-difference, pre/post, etc.)
- Proven track record to apply scientific methods (regressions, clustering, probability) to solve business problems
- Ability to code complex queries in SQL, with mastery of CTEs, joins, aggregations, and window functions
- Proficiency in Python (or R), especially for experiment analysis and data manipulation
- Looker (or other BI tool) experience is preferred but not required
- Experience building presentations to tell compelling stories and share data-driven recommendations
- Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
- A focus on impact - you don’t stop with just recommendations but ensure to see work through to changing the business
- A hunger to know and share the “who, what, when, and why” of the customer’s pain points in their support experience to surface product and process improvement opportunities
- Experience in fintech or support operations is preferred
What the job involves
- As an Analyst on the Insights team, you will help to take our analyses to the next level by providing Chime’s OMX team with insights at their fingertips
- You will be working directly with both our Support and Product partners to identify opportunities in helping our members have a great experience with Chime
- This role will use their analytics and data science toolkits to be responsible for providing data-driven recommendations to the OMX team in order to improve our product and processes to support the growing operational and member changing needs
- Your work will be centered around a) creating insightful analyses to provide recommendations to our business partners, b) informing reporting and dashboards to productionalize and scale insights, and c) supporting the design and evaluation of experiments conducted within OMX
- This position requires a strong understanding of statistics and experiment design, such as regression and A/B testing, as well as the ability to present findings clearly and concisely across levels of the organization
- You will demonstrate strong storytelling skills and collaborate cross-functionally to provide insights that drive member-oriented results, engagement, and retention
- You will also partner with internal teams to develop critical metrics, analyze patterns, and deliver actionable insights that influence strategy
- Partner with cross-functional teams to design and evaluate experiments (e.g. , A/B tests, pre/post, diff-in-diff)
- Build actionable insights to improve the member experience to reduce member’s friction in the support process
- Apply statistical knowledge to provide insights and recommendations that drive business impact
- Create presentations that distill analyses into digestible conclusions and actionable recommendations
- Present data-driven insights using clear storytelling to influence senior leadership
- Synthesize data and build consensus by communicating data methodologies and results clearly to Chime teams
- Collaborate with other analysts, subject matter experts, and decision-makers to improve the overall member experience
- Regularly communicate associated outcomes and insights to various team members at all levels to help guide strategic decisions
- Work comfortably from both top-down hypotheses and bottom-up exploration to uncover areas of opportunity
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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