Customer Support Officer, Qargo
Transport management software
Be an early applicant
Transport management software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help customers shape a more profitable and sustainable future, by empowering them to work smarter, faster and more efficiently.
Role
Who you are
- Previous experience in a customer service, support, or related role
- Excellent communication skills in English (additional European languages are a plus)
- Transport and Logistics experience is a must
- Strong organisational and multitasking skills, you can handle several requests smoothly
- A proactive learner who enjoys understanding new systems and processes
- Comfortable in a fast-paced, scale-up environment
- Tech-savvy and interested in working with software products
What the job involves
- As a Customer Support Officer, you’ll be the first point of contact for our customers and a key player in ensuring they get the best possible experience with Qargo
- You’ll help users solve problems, guide them through our system, and work closely with our engineering and onboarding teams to continuously improve how we support our customers
- Be the first point of contact for customers via chat, answering questions and guiding them through our platform
- Translate technical or complex issues into clear, customer-friendly explanations
- Investigate and understand technical problems, collaborating with our Engineering team to find the root cause
- Act as the voice of the customer, share feedback and insights with internal teams to help improve our product
- Continuously build your product knowledge to become a trusted expert in our TMS platform
- Identify recurring issues or misunderstandings and help us improve the overall product experience
- Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system
Application process
- We’d love to get to know you beyond your CV - so part of the application includes a short 1-2 minute video presentation. It’s a great way for you to introduce yourself and share what excites you about this role!
Salary benchmarks
Our take
Qargo offers a transport management system (TMS) that supports and automates the operations of road transport companies. It does so by processing transport orders, optimising driver scheduling and helping avoid empty runs.
Qargo's centralised platform facilitates comprehensive and seamless transport management, allowing clients to spend less time on administrative issues while also cutting down on wasted space and fuel. This service provides significant economic gains for businesses, whilst also having a strong impact on sustainability.
Significant funding positions the company for an exciting future as it continues to modernise and optimise the logistics industry. The latest influx supports the scaling of Qargo's team, expansion into new markets, development of AI product capabilities and pursuit of new partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2025
$33.4m
SERIES B
Jun 2024
$14.2m
SERIES A
Total funding: $54.6m
Company HQ
Holborn, London, UK
Leadership
Adriaan Coppens
(Co-Founder & CEO)Previously co-founded OTA Insight where they served as the CEO. Prior to that, they were a Business Intelligence Consultant at Project Brokers and a FInancial Advisor at Belgian National Railways (NMBS).
Joeri De Turck
(Co-Founder & CTO)Previously spent 7 years at OTA INsight, initially as a Software Engineer before working their way up to CTO. They also founded Applenieuws.com where they served as the Administrator.
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