Sales Associate, Diageo
6-month contract
Alcoholic beverage company
Job no longer available
Alcoholic beverage company
1001+ employees
Job no longer available
1001+ employees
Company mission
To be one of the best performing, most trusted and respected consumer products companies in the world.
Role
Who you are
- We are looking for a highly motivated, proactive and client-centric Sales Associate with a passion for creating memorable experiences for our clients
- The ideal candidate will have luxury retail or hospitality sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for our brand
- Our Sales Associate will be someone who thrives in a fast-paced environment, see themselves as more than a Sales Associate but as a true ‘Brand Ambassador’- someone who is seeking to grow their career in the luxury drinks industry, has a strategic sales mindset, willingness to learn, and a passion for forming meaningful relationships with a global clientele
- Demonstrable retail, customer service, hospitality, or sales experience
- Commercially astute and motivated by being a team player with a common goal
- Experience in face-to-face customer contact in fast paced and results driven environment
- Excellent communication and interpersonal skills with the ability to build and maintain relationships
- Passionate about the drinks sector and providing engaging experiences to bring our brands to life
- Consistently exhibits professional behavior and punctuality
- A flexible approach to work during peak times including evenings, weekends, and holidays
- High levels of emotional intelligence, self-awareness, and the ability to adapt to change
- Proficient utilization of business systems, latest technology, and innovations
- Ability to story tell and demonstrate by bringing ideas alive to elevate the customer experience
- Conscientious with a desire to deliver to the best of your ability. From performance to standards to people and customer experience
What the job involves
- Provide an exceptional customer service experience by greeting, listening, and assisting customers in exceeding their expectations
- Seek opportunities to improve your own skills and knowledge through feedback, research, self- development, competitor analysis and tasting sessions
- Have a thorough understanding of beverages, including characteristics of wines, spirits, champagnes, beers, non-alcoholic drinks, glassware, barware, terminology, food pairing and garnishes
- Demonstrate excellent knowledge of all product categories as well as the brand history and heritage to elevate the story telling behind them
- Give advice to customers on general trends in the industry by showcasing your passion for drinks by creating tasting sessions, master classes, cocktail sessions or private tasting sessions
- Commercially astute and driven by cross and up-selling for all product categories
- Ensure qualitative monitoring and updating of customer information, accordingly to the CRM tools, to retain actual customers and detect new high potential ones
- Develop and maintain a client database ensuring repeat visits, customer loyalty and aftercare service
- Ensure the achievement of individual and store goals by enhancing and developing the business as well as the customer experience
- Support the team in all operations for loss prevention, replenishment, and stock management
- Contribute to manage the visual display of the products in accordance with visual standards
- Process sales through the POS while following all proper cash handling and company procedures
- Maintain a high level of personal grooming and represent the brand image through customer service, attitude, and behavior
- Ensuring an inclusive environment for staff and customers
Salary benchmarks
Our take
Multinational beverage company Diageo was the result of a merger between Guinness and Grand Metropolitan, a leisure and property conglomerate, in 1997. Spearheaded by then-Guiness executives Anthony Greener and Philip Yea, the merger sent stocks skyrocketing and by December of the same year, Diageo was listed on the London Stock Exchange.
As the owner of many of the global leaders in alcoholic beverages (think Ciroc, Smirnoff, and Tanqueray), Diageo has made a number of savvy acquisitions and sell-offs, expanding its portfolio beyond Europe and into the Americas, the Middle East, and Asia.
Over the past decade, however, it has had to face the rise of craft and independent brewing, with companies like Brewdog becoming new competitors. Rather than acquiring these craft beer companies, Diageo has focused on branding Guinness in a way that fits the craft mould. This involved initiatives like The Brewers Project.
During the early 2020s, Diageo also weathered an alcohol sales decline and has bounced back with a renewed focus on cold brew coffee liqueurs and Guinness blends, as well as further acquisitions that have included that of actor Ryan Reynolds’ Aviation Gin.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Diversity is a priority
"There are several communities within Diageo focused on different employee groups. The whole company celebrates Pride, and you never get any strange..."
Funding (1 round)
Aug 2023
$7.8m
GRANT
Total funding: $7.8m
Company HQ
Park Royal, London, UK
Articles
Leadership
Debra Crew
(CEO)Currently a Board Member at Stanley Black & Decker, Inc. Previously Board Member at Mondelēz International, Newell Brands and previously a Board Member at Diageo before becoming its CEO.
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