Lead Systems Engineer, Gentrack
Cleantech solutions for utilities
Be an early applicant
Cleantech solutions for utilities
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To provide leading utilities across the world with innovative cleantech solutions.
Role
Who you are
- Strong hands-on experience with on-prem Microsoft server environments
- Expertise in Active Directory, Windows Server, Group Policy, and core Microsoft services
- Experience managing storage, backup, and disaster recovery platforms
- Solid knowledge of virtualisation platforms (VMware / hypervisors)
- Working knowledge of enterprise networking (LAN, WAN, Wi-Fi)
- Hands-on experience with Jamf and Microsoft Intune
- Strong working knowledge of Jira Service Management
- Good understanding of ITIL / ITSM, particularly escalation and problem management
What the job involves
- This is a senior, hands-on infrastructure leadership role at the heart of our UK & EMEA operations
- As Lead Systems Engineer, you will own the stability, security, and resilience of our on-premises and hybrid platforms. You’ll act as the regional technical authority and Tier-3 escalation lead, ensuring business-critical systems remain secure, performant, and highly available
- You’ll combine deep technical expertise with practical leadership, mentoring a small team while staying close to engineering. If you enjoy solving complex problems, improving platforms, and making systems genuinely better, this role is built for you
- Regional Infrastructure Ownership
- Serve as ICT Site Lead for London and senior technical authority for UK & EMEA
- Own platform stability, resilience, and service continuity
- Act as Tier-3 escalation lead for high-impact incidents
- Partner closely with Global ICT, Security, Cloud, and Network teams
- Advanced Support & Continuous Improvement
- L1 support is primarily delivered through our India-based service desk; this role provides L2/L3 ownership and regional escalation authority for UK & EMEA
- Strengthen escalation pathways between global L1 and engineering
- Reduce repeat incidents through automation, optimisation, and documentation
- Operate within ITIL/ITSM frameworks using Jira Service Management
- Core Infrastructure Engineering
- Design, optimize, and maintain Microsoft server environments (Active Directory, Group Policy, DNS, DHCP, Windows Server), ensuring security hardening, lifecycle governance, and performance resilience
- Maintain security, patching, compliance, and lifecycle management
- Oversee enterprise storage, backup, and disaster recovery capabilities
- Lead DR testing and maintain recovery readiness
- Manage and optimise virtualised platforms (VMware or equivalent)
- Site & Endpoint Oversight
- Provide technical oversight for LAN, WAN, Wi-Fi, and site systems
- Support AV and collaboration technology
- Support Jamf and Microsoft Intune aligned to global standards
- Technical Leadership
- Mentor and prioritise workload for 1–2 Systems Engineers
- Drive engineering standards and operational excellence
- Stay hands-on across infrastructure, escalation, and improvement initiatives
Salary benchmarks
Our take
Gentrack provides customer relationship management and billing software solutions to the utilities industry. In particular, it focuses on providing modern, 'cleantech' solutions - an approach which allows its clients to benefit from both increased efficiency and greater sustainability. As world industries set ambitious net zero carbon targets in response to a mounting climate crisis, Gentrack has found its services consistently in demand since its founding in 1980.
With direct competition from the likes of Ecrion and Apptivo, Gentrack must constantly strive to keep ahead of its rivals. However, its solutions have already been backed by some key clients in the market, with a particularly strong base among energy suppliers in New Zealand and Australia. As energy prices rapidly increase due to political instability in Europe, Gentrack has also expanded its presence strongly in the United Kingdom, forming partnerships with the likes of Marble Power, ENGIE, E.On and npower.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (1 round)
Mar 2019
$0.2m
SEED
Total funding: $0.2m
Company HQ
London, UK
Additional info
- Further offices in USA, Singapore, Australia and New Zealand.
Leadership
Gary Miles
(CEO)Co-founded jNetX in 2001, where they served as CEO for 8 years. Joined Amdocs in 2009, first as Division President & CTO and then as CMO & President of Business Services. Joined Gentrack in 2020 as CEO.
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