Senior Implementation Manager, UpKeep
$85-100k
+ company bonus
More information about location
1 day a week in office
AI-powered asset operations platform
Posted today
AI-powered asset operations platform
101-200 employees
Posted today
$85-100k
+ company bonus
More information about location
1 day a week in office
101-200 employees
Company mission
To streamline the work order process and take you from reactive to preventive maintenance.
Role
Who you are
- Bachelor’s Degree a plus in business, communications, or a related field
- 4+ years experience implementing enterprise SaaS solutions or leading complex customer deployments
- Proven ability to manage high-complexity, multi-stakeholder implementation projects
- Strong experience with data migration, integrations, and advanced configuration use cases
- Experience using Salesforce and project management tools
- Fluency in English and Spanish (spoken and written) highly preferred
- Advanced project management expertise, including scope, risk, dependency, and stakeholder management
- Strong analytical and problem-solving skills, especially related to data structure and system design
- Deep understanding of SaaS platforms, cloud technologies, and enterprise customer needs
- Excellent written, verbal, and executive-level communication skills
- Ability to operate independently in ambiguous environments while driving clarity and outcomes
Desirable
- Acts as a multiplier for the team, raising the bar for delivery quality and execution
- Proactively identifies opportunities to improve processes through AI, automation, and standardization
- Demonstrates ownership, accountability, and a strong bias toward action
- Communicates with clarity, confidence, and professionalism across all levels
- Embodies UpKeep’s values and contributes positively to team culture and collaboration
What the job involves
- The Senior Implementation Manager is responsible for leading complex, multi-product implementations and optimization projects that drive accelerated time-to-value and long-term customer success. Building on the core responsibilities of the Implementation Manager, the Sr Implementation Manager owns higher-complexity deployments, including enterprise-scale customers, integrations, and advanced onboarding workflows
- Senior Implementation Managers act as trusted advisors to customers, applying deep product expertise, consultative strategy, and UpKeep’s AI Intelligence Suite to modernize maintenance operations, standardize data, and unlock advanced automation. They also play a critical role in scaling implementation excellence by mentoring peers, shaping best practices, and partnering cross-functionally on new product and process initiatives
- Core Implementation Ownership
- Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations
- Serve as the primary project owner and strategic advisor, accountable for delivery quality, scope management, and on-time go-live success
- Scope, plan, and lead implementation optimization projects, including re-deployments, phased rollouts, and advanced configuration use cases
- Establish strong executive-level relationships with customer sponsors, stakeholders, and project teams
- Advanced AI & Data Leadership
- Expertly leverage AI-driven tools to structure, clean, standardize, and transform complex datasets at scale
- Design and execute advanced data migration strategies, including multi-system normalization, hierarchy modeling, and validation frameworks
- Apply UpKeep’s AI Intelligence Suite to automate manual workflows, improve operational efficiency, and elevate customer maintenance strategies
- Identify opportunities to introduce or pilot new AI-enabled onboarding methods to improve speed, accuracy, and scalability
- Enablement, Mentorship & Scale
- Mentor and coach Implementation Managers on consultative delivery, AI-assisted data formatting, and complex project execution
- Contribute to the development and refinement of implementation playbooks, templates, and best practices, including AI and automation workflows
- Share lessons learned and delivery insights to continuously improve implementation processes and customer outcomes
- Cross-Functional & Strategic Impact
- Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions
- Advocate for customer needs and implementation insights to influence product and process improvements
- Support pre-sale and post-sale alignment for complex customers when needed
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and includes global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home & Hyrbid: Most roles are fully remote, with a home office and WiFi stipend. Some positions are based in our Los Angeles HQ for in-person collaboration.
- Stock Options: We want our full-time employees to share in ownership and success of the company. Team members will receive Incentive Stock Options that can be purchased as soon as they are vested.
- Medical, Mental, Dental & Vision: We are committed to providing a comprehensive benefits program that helps our employees and their families stay healthy and maintain a positive work/life balance.
- 401k Plan: The future looks bright! We are happy to offer our employees the retirement benefits to build the future they want.
- Flexible Time Off: Our flexible PTO policy allows you to take the time you want and need to feel recharged and refreshed.
- Paid Parental Leave: UpKeep strives to support all of our employees. For those expanding their families, we offer a paid parental leave program to enable you to care for and bond with a newborn, newly adopted, or newly placed child.
- Los Angeles HQ: Our fully stocked HQ in the heart of Westwood village allows our teams to connect in person.
- Connected Culture: From virtual team events to in-person meetups, we keep our distributed team connected and engaged.
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(Founder & CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
Justin Bates
(CFO)Prior to joining UpKeep in 2025, Justin spent nearly 5 years at Greenlight Guru as a Director of Finance, VP of FP&A and EVP of Finance. Before that, he spent nearly 7 years at SmarterHQ as a Controller and Director of Fiannce & Accounting.
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