IT Support Engineer, Confluent
$25-40 / hour
Office located in Mountain View, CA
Data streaming platform
Open for applications
Data streaming platform
1001+ employees
Open for applications
$25-40 / hour
Office located in Mountain View, CA
1001+ employees
Company mission
Founded by the team that built Apache Kafka, their mission is to make managing Kafka easy.
Role
Who you are
- The ideal candidate is required to have two to four years of progressively increasing responsibilities in an IT Support role, with an emphasis on providing responsive, high-quality support
- 2+ years of providing hands-on and remote IT Support, including wireless network troubleshooting, audio and video conferencing, remote collaboration tools and printer support
- 2+ years of experience in the Information Technology Field
- 2+ years supporting, working with, and administering at least one of the following SaaS Applications: Google Workspace, JIRA, Okta, Zoom, Office 365, and Slack
- Experience with Jamf Pro, Intune, and other MDM platforms
- Network troubleshooting experience with Ruckus, Meraki, etc
- Familiarity with Atlassian products and other ticketing platforms
- Outstanding communication skills: You have very detailed case notes as well as KB articles, and you have the ability to articulate complex concepts into noncomplex jargon
- Have a curiosity for tech with a strong desire to learn and develop new skills
- Understanding of standard IT processes such as asset management, employee lifecycle, etc
- A strong dedication to developing technically and to delivering world-class customer service
- In-depth knowledge supporting Windows & Mac Operating Systems
What the job involves
- We are looking for an IT Support Engineer who is passionate about providing an amazing customer experience while delivering outstanding technical support to join our growing team
- Providing full-service internal IT Support to Confluent employees around the globe
- Advanced troubleshooting of hardware and applications, providing technical support and problem-solving
- Communication with our users and staff to understand, identify, document and resolve problems
- Resolve problems in a timely manner or escalate on behalf of users to IT leads or managers
- Be well-organized and highly efficient when managing your work
- Be a documentation champion, crafting and refining processes as the organization scales
- Help, teach, and mentor junior colleagues
- Be flexible. We're growing and we need to continue to change to help the company grow
- Promote and represent Confluent culture and core values in all aspects of your job duties to ensure user satisfaction
Our take
Confluent is a commercial company built on top of the open-source Apache Kafka project. Confluent and Kafka have developed a streaming data technology that processes massive amounts of information in real-time.
The streaming database technology was developed at LinkedIn as a way of moving massive amounts of messages. The company decided to open-source that tech in 2011, and Confluent launched as the commercial arm in 2014.
While the base open-source component remains available for free download, it doesn’t include the additional tooling the company has built to make it easier for enterprises to use Kafka. Confluent's value add is in those additional tools, including a cloud version of the product and a marketplace for sharing extensions to the platform.
Confluent expanded strategic partnerships with Microsoft and acquired Immerok, and in 2023 expanded its cloud platform. 2024 saw further product expansions with the launch of the Confluent Migration Accelerator, all exemplifying how the company is living up to its name by rocket-boosting the benefits of Apache Kafka integration for companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
27% female employees
14% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$250m
SERIES E
Jan 2019
$125m
SERIES D
Total funding: $455.9m
Company values
- Earn Our Customers' Love - Our customers are the lifeblood of our business and our most important stakeholder. We strive to earn their love with everything we do
- To Build a Great Company, Build a Great Team - We believe that an important part of building a great company is making sure that our employees are the best they can be.
- Smart, Humble, and Empathetic - Our employees appreciate, benefit, and learn from working with other smart, humble, and empathetic people. We strive to hire those who care deeply about others and interact with empathy towards our customers, partners, and employees.
- Be Fired up and Get It Done - As much as we benefit from working with smart, humble, and empathetic employees, we also need to “get it done” to pursue our enormous market opportunity. We are in hyper-growth mode and are scaling to fill the demands of the market and our current and future customers.
- Tasteful not Wasteful - We want to invest in areas that matter the most -- in other words, spend “tastefully,” not wastefully. We believe that thoughtful spending is essential to building a high-quality business.
- One Team - It is critical that we act as and make decisions as a unified company, doing our best to optimize globally rather than locally. This means doing our best to avoid the misalignments that some companies can be prone to. It means recognizing that when employees and teams succeed, Confluent as a whole succeeds.
Company HQ
Mountain View, California
Articles
Leadership
Jay Kreps
(Co-Founder & CEO)Previously a Principal Engineer at LinkedIn.
Neha Narkhede
(Co-Founder & Board Member)Previously a Lead Engineer at LinkedIn and Oracle. They are an Investor/advisor for Gem, Block Party, Material Security, Abacus AI, Cortex Data, Yugabyte, Metaphor Data, Natalist, Common Room, and more.
Jun Rao
(Co-Founder)Previously a Senior Engineer at LinkedIn. Has a PhD in Computer Science from Columbia University.
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