Vice President of Customer Success, Algolia
$294.5-345k
OTE
+ Commission
AI search solutions
Be an early applicant
AI search solutions
501-1000 employees
Be an early applicant
$294.5-345k
OTE
+ Commission
501-1000 employees
Company mission
To help businesses and developers understand their online users and show them exactly what they need.
Role
Who you are
- 15+ years of experience in Customer Success, Account Management, or related SaaS leadership roles
- 10+ years leading global teams and leaders of leaders
- Demonstrated ability to scale organizations across multiple regions (AMER and EMEA)
- Experience supporting enterprise customers with complex, API-driven products
- Strong executive communication, influence, and relationship-building skills
- Deep operational expertise, including forecasting and KPI design
- Fluency in English; additional languages are highly valued
What the job involves
- We’re looking for a visionary, customer-obsessed leader with deep operational excellence, a strong strategic mindset, and extensive experience building and scaling global organizations
- You bring 15+ years of SaaS customer success experience, with at least a decade in senior leadership roles managing multi-regional teams
- You’re energized by building diverse, high-performing teams and thrive in an environment where you can innovate, influence, and drive change
- Are you ready for the challenge?
- Provide leadership to a global Customer Success Management organization, setting the long-term vision and strategy
- Lead, inspire, and scale regional CSM leaders and teams across the Americas, EMEA, and APAC
- Develop a global operating model balancing consistency with regional nuance
- Build a culture grounded in accountability, measurable impact, and customer-centricity
- Be responsible for global retention, Net Revenue Retention (NRR), and customer health metrics
- Act as executive sponsor for top strategic global customers
- Define global programs that drive customer maturity, product adoption, and measurable ROI
- Oversee customer journey frameworks ensuring seamless experiences across lifecycle stages
- Partner with global Sales leadership on account strategies, renewal and expansion priorities
- Work with Product & Engineering to deliver structured customer insights for roadmap decisions
- Collaborate across Support, Customer Solutions, and Services for an integrated customer experience
- Represent customer perspectives at leadership level
- Establish global KPIs, forecasting models, playbooks, and operating rhythms
- Lead global workforce planning, hiring, and leadership development
- Oversee escalations worldwide ensuring rapid, customer-centric resolutions
- Analyze churn and renewal trends across markets to continuously refine global strategy
Our take
While in-site searching has been available for some time from web search servers such as Google and Bing, its functionality is limited due to it relying on general web scraping techniques which can miss relevant information. By contrast Algolia indexes only the company's site, allowing its search to serve accurate results extremely swiftly, which helps to drive sales conversions aside from making sites far more usable. The efficacy of this solution can be seen from its customer base of over 10,000 companies including the likes of Slack, Zendesk and Lacoste.
To diversify and increase the product range, Algolia have expanded into other real-time APIs such as product recommendations available for eCommerce websites. With the company performing extremely well over the last few years, Algolia have recruited key senior executives to further its growth. As the company continues to scale it seems likely that an IPO is not too distant a prospect.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jul 2021
$150m
SERIES D
Oct 2019
$110m
SERIES C
Total funding: $334m
Company HQ
Barron Park, Palo Alto, CA
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