IT Support Administrator, Red 6
$90-110k
More information about location
4-5 days a week in office
AR for military training
Be an early applicant
AR for military training
101-200 employees
Be an early applicant
$90-110k
More information about location
4-5 days a week in office
101-200 employees
Company mission
A revolutionary technology firm at the forefront of Augmented Reality and synthetic Air Combat Training.
Role
Who you are
- We are looking for a talented and experienced IT Support Administrator to work across the Red 6 organization
- 2+ years of experience working in a help desk environment
- A+ Certification
- Flexibility to work a variety of shifts with minimal notice
- Available to work regular overtime
- Proficiency with macOS, Windows, and Linux (Debian based)
- Excellent oral communication skills
- Detail-oriented in order to keep detailed notes on tickets
- Ability to diagnose and resolve basic computer technical issues
- General awareness of computer systems, PC repair, and network management
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
- Ability to deploy, configure, and support operating systems on desktop and mobile
- Understanding and appreciation for information security within systems and user devices
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time
- Qualified candidate must have the ability to obtain a security clearance. This requires U.S. Citizenship
Desirable
- BA in IT, Computer Science or similar relevant field
- Microsoft Certified Systems Administrator or equivalent designation, preferred
- Experience with Augmented Reality / Virtual Reality hardware
- Ability to obtain government clearances
- S+ Certification
- Experience with ticketing systems
- Remote Monitoring and Management (RMM) tools
- Patch management solutions for endpoint security and compliance
- Familiarity with Microsoft Azure administration and services
- Experience using Microsoft Intune in both GCC High and Commercial environments
- Working knowledge of commercial Linux distributions, especially Red Hat Enterprise Linux (RHEL)
What the job involves
- You will provide support and technical assistance to internal customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers
- Maintain computer systems and act as a first line of support for systems, and users
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)
- Maintain user PCs, including upgrades and configurations as needed
- Assist with onboarding of new users
- Maintain inventory of all equipment, software, and license users
- Install, modify, and repair computer hardware and software
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Walk user through problem-solving process
- Clean up computers
- Run diagnostic programs to resolve problems
- Install computer peripherals for users
- Follow up with customers to ensure issue has been resolved
- Gain feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur
Our take
Red 6 is transforming military pilot training with augmented reality (AR) technology, enabling pilots to engage in virtual scenarios during real-world flights. The company claims it can drastically reduce training costs while increasing pilot numbers and readiness, likening its AR technology to a blend of Pokemon Go and Fortnite - but with the future of America on the line.
It's an exciting time for the company too, having secured a $70M contract with the US Air Force in 2021 and conducting successful AR flight trials with the UK Royal Air Force. These milestones put Red 6 in a leadership position in defense innovation and showcase its potential to enhance pilot training on a global scale.
And it isn't stopping there, Red 6 plans to expand its technology to the US Air Force's T-38 trainers and grow its team in Florida. With this continued development, the company is well on its way to revolutionizing pilot training in the US and beyond.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Meet Matthew Matsushima, Electrical Engineer
Our mission
Create high-speed AR hardware for fighter jets integrationCompany
Funding (last 2 of 5 rounds)
Jun 2023
$70m
SERIES B
Jun 2021
$30m
SERIES A
Total funding: $110.9m
Company benefits
- Healthcare, Dental, and Vision (100% coverage for Employees)
- Paid time off, including vacation, sick, paid holidays, and parental leave
- Short and Long-Term Disability
- Flexible Spending Account (FSA)
- 401(k) Retirement Plan
- Voluntary Worksite Benefits (Accident, Critical Illness, and Hospital Indemnity)
Company values
- Foster a work environment of integrity, mutual respect & joy
- Demand the highest standards from each other
- Own mistakes. Debrief mistakes. Learn from mistakes
- Take responsibility and offer solutions to problems
- Mitigate risk but have a bias towards action
- Never make decisions not aligned to our mission & values
Company HQ
Central Business District, Orlando, FL
Articles
Leadership
Daniel Robinson
(Co-Founder & CEO)Previously a Tornado F3 Pilot in the RAF as well as a F-22 Raptor Pilot in the United States Air Force. They also spent 7 years at Gus Robinson Developments as CEO and Chairman.
Glenn Snyder
(Co-Founder & CPO)Previously a Technical Director at Prime Focus where they worked on movies such as Star Wars (Episode I, II, & III), Men in Black 3, and The Great Gatsby. They also spent some time at Comen VFX as a Technical Director/Workflow Coordinator and at Imaginary Forces as a Director of Pipeline Development.
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