Account Manager, Finch
Growth
$125-139k
OTE
+ Equity Grants
API for payroll & HR
Be an early applicant
API for payroll & HR
101-200 employees
Be an early applicant
$125-139k
OTE
+ Equity Grants
101-200 employees
Company mission
To democratize access to the infrastructure that underpins the employment sector, and unlock much-needed innovations for both employers and employees.
Role
Who you are
- 2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products
- Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment
- Strong analytical mindset with experience using data to inform decisions and build scalable programs
- Excellent communication and listening skills, with a collaborative and customer-first approach
- Confident negotiator with a clear win-win philosophy
- Track record of meeting or exceeding quota and retention targets
- Comfort working cross-functionally with technical, product, finance, and operations teams
- Ability to de-escalate issues, manage objections, and resolve conflict effectively
- Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals
What the job involves
- Finch is looking for a programmatic, data-driven Account Manager to own and grow our SMB customer base
- This role is designed for someone who thrives in scale: identifying trends across many accounts, turning insights into repeatable playbooks, and using technology and automation to drive incremental improvements in retention and expansion
- You will partner closely with our Growth-focused Developer Success Engineering team, as well as Product, Finance, and Operations, to test approaches, refine renewal and expansion motions, and operationalize what works across the broader customer base
- This individual will serve as the primary owner of expansion, customer renewals, and contract discussions, balancing strong customer advocacy with a clear focus on revenue growth, retention, and long-term value
- Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement
- Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms
- Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks
- Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies
- Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
- Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
- Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships
- Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
- Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions
- Success Looks Like:
- Consistent attainment of retention and growth metrics, including NRR and GRR
- Consistent application of MEDDICC to inform weekly forecast accuracy and deal health
- Creation of scalable, repeatable renewal and expansion programs adopted across the SMB customer base
- Identification and validation of new paths to customer success that can be operationalized
- Measurable reduction in risk through automation, improved forecasting, and earlier intervention
Our take
HR teams often deal with disparate systems for employee information and payroll that don't line up neatly with one another. This requires a large amount of manual data entry, slowing vital processes down. Finch exists to solve this, providing APIs that allow companies to build a unified process and single dashboard for all a company's HR functions.
Through Finch, HR teams can manage employee benefit contributions, onboard new employees and much more without having to manually pull data from spreadsheets, pdfs and internal servers. Though it isn't the only company tackling this issue, Finch stands out for security features which allow for the data it handles to be encrypted in transit as well as at rest.
The company has raised significant funding which support further product development and the expansion of its team, especially across engineering, product and customer success. As the company is already revenue positive, and the demand for its product is only growing, Finch is well poised for future success.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2023
$3.5m
LATE VC
Feb 2023
$40m
SERIES B
Total funding: $64.7m
Company benefits
- $1K to build your home office
- 401(k) retirement program
- Equity to full-time teammates
- Stipend for co-working spaces
- $100/month wellness stipend
- Professional development budget
- $600/month stipend for groceries
- Company-wide off-sites twice a year
Company HQ
Panhandle, San Francisco, CA
Leadership
Jeremy Zhang
(Co-Founder & CEO)Studied Electrical Engineering and Economics at Duke University. Was a Y Combinator member in 2020. Worked in R&D at Amazon Robotics, and as an Early Engineer at Smartcar.
Ansel Parikh
(Co-Founder & COO)Studied at NYU Stern School of Business and Y Combinator. Worked as an Equity Research Associate. They are an Investor at Kleiner Perkins and Bond.
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