IT Administrator, Mattermost

Contractor

$150-175k

AWS

Python

macOS

Bash

Azure

Windows

Powershell

JIRA

Zapier

Confluence

Atlassian

Google Workspace

Mid and Senior level

Toronto

Software development collaboration platform

Be an early applicant

Software development collaboration platform

101-200 employees

B2BEnterpriseInternal toolsProductivityCommunicationDevOps

Be an early applicant

$150-175k

AWS

Python

macOS

Bash

Azure

Windows

Powershell

JIRA

Zapier

Confluence

Atlassian

Google Workspace

Mid and Senior level

Toronto

101-200 employees

B2BEnterpriseInternal toolsProductivityCommunicationDevOps

Company mission

To make the world safer and more productive by developing and delivering secure, open source collaboration software that is trusted, flexible and offers fast time-to-value.

Job

Company

Role

Who you are

This role is ideal for someone who thrives in an async, high-trust environment, operates independently, and proactively automates manual work
Google Workspace administration (org units, policies, security, access and integration management)
Microsoft 365: Entra ID (Conditional Access, groups, app integrations), Intune (MDM/MAM, app deployment), Exchange, SharePoint
Identity: Implementing and managing SAML, SCIM, OAuth 2.0, and SSO integrations
Endpoint management: MacOS and Windows 11 in remote environments
Automation: Practical experience with Tines, Zapier, N8N, and/or scripting (PowerShell, Python, Bash)
Cloud fundamentals: IAM in AWS and Azure
Security fundamentals: MFA, endpoint protection, least-privileged access control
Proven ability to operate independently in a remote-first environment
Excellent written communication for policy, runbooks, and non-technical stakeholders
Strong troubleshooting across complex systems

Desirable

Experience supporting SOC 2 and/or ISO 27001 compliance efforts
Apple ecosystem management (Apple Business Manager, MDM)
Advanced Jira and Confluence administration
Experience in a fully remote, globally distributed organization

What the job involves

Mattermost is seeking a hands-on IT Administrator (Contractor) to drive day-to-day IT operations and support our globally distributed, remote-first workforce
You’ll be the primary operator across identity, SaaS platforms, and endpoint management—ensuring reliability, security, and scalability of our internal systems
Global IT Support: Resolve hardware, software, access issues across all time zones
Core Systems Administration: Own and manage Google Workspace, Microsoft 365 (Entra ID, Intune, Exchange, SharePoint), and the Atlassian suite (Jira, Confluence)
Identity & Access Management: Responsible for IT onboarding and offboarding, provisioning, SSO, and access control
Automation: Design and implement workflows using tools like Tines, N8N, or scripting to reduce manual effort
Asset & Compliance Management: Maintain software licensing, hardware inventory, vendor coordination, and support compliance efforts for SOC 2 and ISO 27001
Security Partnership: Partner with Security to enforce endpoint protection, MFA, and access policies

Our take

As the shift to virtual working environments and remote working continues, internal collaboration tools have never been in higher demand, Mattermost's key product is well-positioned to meet this surge in demand: it is essentially a collaboration platform which offers secure messaging across web, desktop and native mobile devices.

Mattermost runs as a server install that can be accessed remotely or locked down so that it only runs internally. That’s a major benefit for any company that needs to comply with industry regulations, such as hospitals, law firms and government agencies. This is also what sets Mattermost apart from other collaboration platforms like Slack, Zoom and Microsoft Teams.

The company powers messaging and collaboration for a host of businesses including Samsung, Daimler, SAP and Cigna. With solid foundations and a big prospective customer base, Mattermost is well-set to achieve big things as it continues to launch new features for its expanding client base.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-24% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (2.9)

Company

Funding (last 2 of 3 rounds)

Jun 2019

$50m

SERIES B

Feb 2019

$20m

SERIES A

Total funding: $70.2m

Company benefits

Fully remote work
Office setup fund
Coworking space stipend
Global and regional team meetups
Growth fund
Unlimited vacation
Family and Friends Days
Async weeks
Open Source Fridays
Community hackathons and events
Health benefits

Company HQ

Downtown North, Palo Alto, CA

Additional info

Remote team members must be available between 8am and 1pm California time (GMT-8)

Leadership

Ian Tien

(CEO & Co-founder)

Ian previously founded SpinPunch Inc, an award-winning online video game company, and was VP Product at Flickme, a movie streaming startup.

Corey Hulen

(CTO & Co-founder)

He was previously CTO & co-founder at Temple AI and Pricini.com. He also has experience in Software Development at Microsoft and VerticalNet.

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