Strategic Ecosystem Lead, Aircall
NA & LATAM
$130-147k
+ Equity
AI-powered communications platform
Open for applications
AI-powered communications platform
501-1000 employees
Open for applications
$130-147k
+ Equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Exceptional program or project management skills in a SaaS or tech-driven environment
- Comfortable sparring with Product and Engineering teams
- Strong executive presence and crisp storytelling
- Experience working across multiple regions and functions
- Based in one of our offices in North America (New York City, San Francisco, or Bellevue - Seattle)
What the job involves
- As a Strategic Ecosystem Lead, you’ll play a critical role in how Aircall scales and succeeds with its most strategic technology partners
- This cross-functional role is part program manager, part operator, and part strategic orchestrator, ensuring company-wide initiatives run efficiently, deliver impact, and stay aligned with broader business goals
- You’ll sit at the intersection of GTM, Product, and Operations teams, helping drive structure, clarity, and velocity across regional and global initiatives tied to our Tier 1 ecosystem partners
- Drive alignment and execution across teams to support key partnership initiatives
- Remove roadblocks, clarify priorities, and ensure initiatives land with impact
- Build the processes and infrastructure needed to scale execution across regions
- Coordinate with Product, GTM, and Ops teams to connect strategic vision to day-to-day delivery
- Report progress to leadership, linking outcomes to measurable business value
- What Success Looks Like:
- Strong contribution to new sales through Aircall’s ecosystem partnerships
- High attachment rates for Tier 1 integrations
- Consistent delivery of cross-functional quarterly OKRs
- Tangible improvements in execution velocity and operational maturity
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
Salary benchmarks
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