Senior Technical Account Manager, Contentstack
$135-155k
Plus variables based on skillset and experience. Offers Performance Bonus
Headless content management system
Job no longer available
Headless content management system
501-1000 employees
Job no longer available
$135-155k
Plus variables based on skillset and experience. Offers Performance Bonus
501-1000 employees
Company mission
To enable the world's best brand to reimagine possible.
Role
Who you are
- If you’re passionate about creating a customer-centric culture, enjoy mentoring teams, and thrive on aligning technical solutions with business goals, we'd love to hear from you! Here’s what you’ll be doing:
- 8-12 years in technical account management, customer success, or related fields
- Strong technical background in areas like cloud platforms, content management systems, composable or MACH architecture, and software development
- Proven experience resolving complex technical challenges
- Demonstrated success with large-scale enterprise customers
- Strategic thinker with a customer-centric mindset
- Excellent communication and negotiation skills
- Ability to thrive in a fast-paced environment and adapt to organizational needs
- Strong conflict resolution and problem-solving skills
- Process-driven with keen attention to detail and a focus on continuous improvement
- Willingness to travel as needed
- Bachelor’s or Master's degree in Computer Science, Engineering, or a related field preferred
- You value a positive, fun, collaborative culture!
What the job involves
- Contentstack is seeking a dynamic and strategic Sr. Technical Account Manager in the US to help lead our global Technical Account Management (TAM) team and drive customer success
- This role is essential for ensuring that clients maximize the value of our platform by fostering strong partnerships and delivering top-tier technical guidance
- Building strong client relationships as a trusted advisor and focusing on retention, renewals, and expansion opportunities
- Driving collaboration with Product, Engineering, and Sales teams to deliver seamless solutions
- Maintaining technical expertise on our product offerings to help clients optimize their use of our services
- Managing escalations and resolving complex technical challenges with a proactive approach
- Continuously improving TAM processes for enhanced efficiency and customer satisfaction
- Supporting pre-sales efforts and assisting with solution architecture and service agreements
- Providing feedback to inform product development and future enhancements
Our take
As enterprises handle and produce increasing volumes of content, the Content Management System (CMS) market is still growing strongly – expected to more than double in size by 2030. To differentiate themselves in a crowded market, disruptors entering the space are championing the idea of “Headless CMS”, through which enterprises can customize the front-end visuals while offering the same level of backend infrastructure.
Co-founded by the same trio that created and sold Built.io, Contentstack is one such disruptor that’s making a strong name for itself. Founded in 2019, the platform is now used by a number of major enterprises including Shell, JPMorgan Chase, McDonald’s, and Walmart.
The company has huge VC funding as well as a high-profile customer base, but there is still plenty of competition – Storyblok, Prismic, Strapi, and Kontent are all well funded and growing quickly too. That being said, Contenstack is hoping that its no-code automation features will help it stand out from the rest as the company looks to grow internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$80m
SERIES C
Jun 2021
$57.5m
SERIES B
Total funding: $169m
Company HQ
MLK-183, Austin, TX
Leadership
Neha Sampat
(Co-Founder & CEO)Previously co-founded and was CEO of Raw Engineering and Digital Experience Platform Built.io (acquired by Software AG, 2018). Founder & Owner of Austin Woman Magazine & Host of the Dreammakers podcast. Official Member of Forbes Technology Council.
Nishant Patel
(Co-Founder & CTO)Was previously the Founder, CTO, then CEO of Digital Experience Platform Built.io (acquired by Software AG, 2018), as well Co-founder and CTO at Raw Engineering, where they ran a R&D incubator.
Share this job
View 4 more jobs at Contentstack